Product Operations Measurement & Insights - Vice President

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role.

Join the Product Operations team for an exciting opportunity to help support key strategic priorities aimed at improving operational effectiveness and productivity across Consumer & Community Banking (CCB) Product, Experience and Technology (PXT). Work together with strategic partners to operationalize comprehensive measurement frameworks, support insightful reporting to drive actionable outcomes, drive accountability around new capabilities, coordinate development of insight platforms, facilitate collaborative uplift and enhance the user experience by optimizing tools.

As a Vice President in the Product Operations CMEX - Measurement & Insights team, you will help support the operationalization of key capabilities to drive overall effectiveness, productivity and empowerment across PXT. You will play a valuable role in providing programmatic execution support for the socialization, adoption and enhancement of PXT measurement solutions, including integration into ways of working, while also aiding in creating valuable insights reporting and knowledge management resources for stakeholders.

You will engage with key partners to execute areas of improvement across tools to better support organizational strategies.

• Organize and present complex information in a strategic and compelling manner to enhance PXT reporting and drive decision-making at all organizational levels
• Conduct PXT-wide performance analytics, including trend analysis, benchmarking, and identification of key performance drivers to inform actionable insights
• Facilitate hypothesis testing by designing and executing experiments and supporting analyses to validate business assumptions and measure impact
• Ensure metrics governance by promoting data consistency, quality, and alignment across all Product Operations reporting and analytics initiatives
• Manage and deliver execution and program management activities across key work streams and tasks to support strategic objectives
• Support touchpoints with PXT leadership and partners to communicate strategic priorities and recommended improvement opportunities
• Contribute to the expansion of knowledge resources, persona-based user guides, and best practice playbooks to ensure consistent and effective adoption
• Track and manage project milestones and communicate any potential delays / blockers to leadership effectively

• Bachelor’s degree in Business, Finance, Economics or other related area
• 7+ years of relevant experience in Consulting, Strategy, Transformation, Analytics, Product or Business Management roles
• Experience analyzing complex metric trends to generate actionable insights and support data-driven decision making
• Advanced skills in Microsoft Excel and Power Point
• Excellent attention to detail, project management and organizational skills
• Highly motivated self-starter with excellent time management / prioritization skills
• Adept at forging strong internal relationships across a broad range of functions
• Ability to execute and identify enhancement opportunities across end-to-end processes
• Self-motivated and able to work independently
• Strong written / verbal communication, analytical and logical problem solving skills

• Exposure to product operating model preferred
• Familiarity with Align / JIRA / Confluence / data manipulation tools preferred

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable…