Product Manager- Claims and Disputes

Job Description

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem‑solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions.

Along the way, you’ll develop a deep, end‑to‑end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

As a Product Manager in Fraud Operations, you are an integral part of the team that innovates new product offerings and leads the end‑to‑end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top‑tier client experiences.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross‑functional teams to deliver high‑quality products that exceed customer expectations. The Fraud Operations Product Manager will own prioritization of the fraud operations product inventory, aligning the backlog to objectives of reducing fraud losses and improving customer experience, specialist experience, and operational efficiency.

• Develop a product strategy and product vision that delivers value to customers
• Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition
• Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• 10+ years of experience leading teams and driving high-priority work across complex dependencies and stakeholder groups
• Demonstrate skill with AI enablement and a proven track record delivering operations automation with clear value proposition
• Have a strong background in data management with practical capability to build and execute data strategies that enable feature development
• Experience in fraud operations or closely related financial services domain
• Proven ability to manage product backlogs, prioritize features, and drive delivery across complex organizations
• Experience building and scaling product operating models that connect roadmap delivery to measurable operational outcomes (fraud‑loss reduction, productivity improvements)

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience building and scaling product operating models that connect roadmap delivery to measurable operational outcomes (fraud‑loss reduction, productivity improvements)
• Deep expertise translating operational pain points into product requirements and measurable feature success metrics
• Led cross‑functional delivery across multiple dependent applications and stakeholder communities
• Demonstrated ability to operationalize automation improving both specialist experience and customer outcomes

• Demonstrated prior experience working in a highly matrixed, complex organization
• Preferred experience supporting more than one CCB Operations Function/Line of Business

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at…