Customer Experience Professional

Honeywell Industrial Automation (IA) is a $11B enterprise, which provides comprehensive solutions, ranging from enabling process industry operations to enabling OEMs with our sensors, to making warehouses smarter and improving worker productivity. Collectively, we are innovating and creating value for customers by enhancing their safety, sustainability, resiliency and productivity.

This role will report to the regional Customer Experience Supervisor/Senior Supervisor and will be responsible for commercial and operational activities as part of the Order-To-Cash process for A customer base: i.e. validation and booking of customer orders, managing order fulfillment activities, providing proactive updates to customers, managing physical & financial claims etc. with a strong alignment with all relevant internal functions as part of the end-to-end customer experience.

Must have:

* Bachelor's degree - a solid educational foundation that supports your professional expertise.

* Business fluent in written and spoken English, with additional European languages considered a valuable asset to enhance communication across diverse markets.

* 5+ years of experience in Customer Support or equivalent roles within supply chain, order management, or collections processes, demonstrating your deep industry knowledge.

* 1-2 years of stakeholder management experience, showcasing your ability to build and maintain effective professional relationships.

* 0-2 years of experience in reporting, knowledge transfer, and/or coaching, highlighting your commitment to continuous learning and team development.

* 1+ years of strong knowledge and hands-on experience with CRM/ERP system business processes, with SAP expertise required to optimize operational efficiency.

* 1+ years of advanced MS Office skills including Excel, Word, Outlook, PowerPoint, and Teams, enabling you to manage tasks and communications effectively.

* 1+ years of direct customer communication experience via phone, mail, and email, ensuring exceptional service and responsiveness.

* 2 years of experience analyzing data and utilizing reporting tools such as SAP, Salesforce, or PowerBI to identify insights and drive problem-solving initiatives.

We value:

* Lean Six Sigma expertise and Green Belt Certification - empowering you to drive process excellence and deliver measurable improvements.

* Proven experience leading or contributing to project management teams, with a solid grasp of project management methodologies that ensure successful outcomes.

* Proficiency with SAP, Salesforce, InContact, and other CRM/ERP tools - enabling seamless integration and optimization of business processes.

* In-depth knowledge of Incoterms and specialized Trade and Compliance regulations, including their applicability and exceptions, to navigate complex global operations confidently.

* Strong financial acumen related to the collections process, encompassing VAT, billing, proforma requirements, and credit management for effective financial control.

* Exceptional ability to build and nurture relationships within virtual teams, fostering collaboration and a strong network across diverse geographies.

* Adaptable and culturally sensitive mindset, thriving in fast-paced, dynamic environments while championing continuous improvement initiatives.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance;
Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance;
Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: 5/27/26.

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

THE BUSINESS UNIT

Honeywell's Industrial Automation (IA) business unit delivers innovative automation control solutions that improve safety, reliability, and efficiency for customers in process industries worldwide. IA's technologies and services enable customers…