Business Operations Manager

Job Summary

The Business Operations Manager works with the executive team to implement business strategies and objectives. Strategically manages company resources, driving process standardization and improvement to ultimately increase the efficiency of the business and maximize operating capabilities.

• Help define use cases and requirements for products and solutions

• Define Produce/Service portfolio

• Including the service hierarchy

• Sub service definitions

• bundled service offerings

• Analyzing the profitability of each service

• Inventorying and identifying gaps in marketing material for external use

• Refining and leading the commercial approval process

• Compiling costs of each service

• Develop and refine a market-based pricing book

• Creating a full P&L per deal

• Creating an executive approval document summarizing key points for approval

• Help establish master schedules, resolve scheduling conflicts to help achieve product delivery plans

• Support all P&L related line items for company product

• Continually evaluate and improve product offerings and processes to support products based on sales needs and customer requests and feedback, taking product enhancements through the various development phases

• Monitor competition and provide competitive analyses to internal stakeholders

• In conjunction with the Marketing team, develop marketing plans supporting the company vision and defining the outlook for the product portfolio

• Contribute to new product ideas/strategy and business forecasts

• Create and deliver product and solution presentations to customer and internal teams

• Performs other duties as assigned

• Bachelor’s degree in Economics, Finance, Business Administration, Marketing, or related field

• 5-7 years in Telecom industry

• 2+ years proven experience in an operations management position

• Experience with forecasting models and business projections

• Ability to interpret production and financial data

• Excellent verbal and written communication skills; presentation skills

• Strong problem solving and conflict management skills

• Experience with databases and project management software

• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)

• Experience leading and building teams

• Ability to create complex forecasting models and budgets

• Previous experience in a business operations or strategy role

• Competitive compensation and benefits package (includes health care benefits, paid time off, 401K, and more)
• Annual safety boot program of up to $150 per eligible field employee
• Field safety reward points redeemable in our online store
• Paid training opportunities (safety, technical, and professional)
• Company wide employee recognition and rewards program
• Ongoing engagement opportunities through surveys, focus groups, company meetings, and leadership access

• Extended periods sitting at a desk and working on a computer
• Must be able to occasionally lift up to 15 pounds (e.g., office supplies, packages)
• Regular use of hands and fingers to operate computers, printers, and other office equipment
• Visual acuity required for reading documents and computer screens

• Standard office setting with controlled climate
• Noise level is generally low to moderate (e.g., printers, phone calls, conversations)
• May require occasional travel for meetings, training, or other business-related activities

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.

Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.