Account Manager

About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer‑centric company dedicated to making a positive impact on people's lives.

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer‑centric company dedicated to making a positive impact on people's lives.

Reporting to the Senior Account Manager, the Account Manager supports the account management team by helping maintain client relationships, coordinating project deliverables, and ensuring customer satisfaction. This role typically involves managing day‑to‑day client communications, preparing reports, assisting with account planning, and helping identify opportunities to grow existing accounts. We are seeking an Account Manager to work closely with internal teams to ensure client needs are met on time and of high quality, while learning to take on increasing ownership of accounts.

This position plays a key role in supporting our clients, ensuring alignment with organizational goals, operational excellence, and compliance standards.

• Oversees the full client lifecycle, ensuring smooth setup, strong adoption, and consistent delivery of high‑quality products or services.
• Coordinates across sales, operations, creative, and other departments to maintain alignment, resolve issues, and ensure accuracy and timeliness of deliverables.
• Ensures projects stay on track by proactively communicating progress, risks, and changes to both clients and internal stakeholders.
• Identifies upselling and expansion opportunities, supports renewal efforts, and implements strategies to strengthen client relationships and reduce churn.
• Reviews client usage, satisfaction, volume, and other KPIs, translating insights into strategic recommendations that improve outcomes and prevent issues.
• Conducts sales calls, demos, and reconciliation meetings while preparing reports and presentations that highlight performance, value, and results.
• Shares client feedback, trends, and opportunities to support product improvements, marketing efforts, and account strategy prioritization.

• Education:
  
  Bachelor’s degree in communications, business administration, or related field (Required)
• Licensure/Certification:
  None
• Experience:
  
  4+ years of experience as an account manager or in a sales support role (Required)
• Knowledge, Skills, & Abilities:
• Knowledge of account management fundamentals; sales processes and pipelines; customer success concepts; and data reporting principles (Required)
• Knowledge of commercial agreements; pharmaceutical industry and applicable regulations; change management principles, and voice of the customer feedback methods (Preferred)
• Attention to detail, analytical and problem‑solving skills (Required)
• Strong written, verbal, and interpersonal communication skills (Required)
• Strong organizational and time‑management skills (Required)
• Computer skills including Microsoft suite, CRMs, Google Suite (Required)
• Ability to interpret client needs and manage routine account activities (Required)
• Ability to influence without authority and empathize with the customer (Required)
• Ability to explain products and concepts clearly and concisely to clients (Required)

• Location:
  
  Hybrid
• Schedule:
  
  8:00 A.M. to 5:00 P.M. Monday through Friday with night and weekend hours on occasion as determined by the needs of the business and cross‑facility travel as needed
• Regular meetings with internal Warehouse, Pharmacy, Logistics, Safety, Compliance, Quality, Training, and Operations Management teams. This role may also have meetings with external vendor and consultant partner representatives.

• Must be able to remain in a stationary position…