Warranty Analyst

Warranty Analyst

The Warranty Analyst plays a key role in managing and maintaining all warranty-related accounts, with a primary focus on Caterpillar warranty claims. This position is responsible for processing, researching, and administering warranty claims while ensuring accuracy and compliance with manufacturer guidelines. You will act as a key liaison between internal departments, manufacturers, and customers, providing technical warranty support and helping drive operational excellence.

• Process, review, and submit warranty claims in accordance with Caterpillar and internal guidelines
• Research and resolve discrepancies, denied claims, and warranty issues to maximize recovery
• Maintain accurate warranty records, documentation, and reporting systems
• Collaborate with service, parts, and sales teams to ensure proper claim documentation and submission
• Provide technical warranty guidance and support to internal stakeholders
• Monitor warranty claim trends and identify opportunities for process improvement
• Ensure compliance with corporate, manufacturer, and accounting policies
• Communicate claim status, updates, and resolutions in a timely and professional manner
• Assist with audits and reporting related to warranty activity

• High school diploma required
• 3–5 years of related industry experience
• Proficiency with computers and Microsoft Office applications
• Working knowledge of corporate and manufacturer warranty policies, procedures, and accounting practices

• Strong planning, organization, and follow-up skills
• Excellent verbal and written communication abilities
• Analytical mindset with strong problem‑solving skills
• Sound judgment and interpersonal skills
• Exceptional attention to detail
• Ability to manage multiple priorities and meet deadlines

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard;

and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

• 401(k) with company match and discretionary contributions
• Two medical plan options, including an HSA with a dollar‑for‑dollar match up to $1,200 annually
• Dental and vision insurance
• Credit union access
• Life insurance, short‑term disability, and long‑term disability coverage
• Scholarship opportunities for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation
• Competitive base salary with annual bonus potential
• Company Success Share bonus program

EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor