Parts Counter Sales Associate

Job Title: Parts Counter Sales Associate
Reports To: Parts Territory Manager

We are a growing organization supporting commercial HVAC parts operations. We value strong relationships, operational discipline, and a team-first culture. This role combines customer-facing counter sales with warehouse and warranty coordination to support a high-performing parts business.

The Parts Counter Sales Associate supports daily parts operations, including customer sales, inventory management, and warranty processing. This role ensures accurate order fulfillment, organized warehouse operations, and timely handling of warranty claims and credits.

• Process HVAC parts orders via phone, email, and over the counter
• Identify parts, generate quotes, and convert to orders
• Respond to customer inquiries and resolve issues quickly
• Promote products and support customer retention
• Build and maintain customer relationships

• Learn and manage manufacturer warranty processes
• Track, submit, and reconcile warranty claims and credits
• Maintain accurate warranty records

• Receive and verify incoming stock orders
• Organize warehouse and showroom inventory
• Maintain inventory accuracy (cycle counts, discrepancies)
• Support stocking strategies and inventory placement
• Load/unload customer orders and shipments
• Maintain a clean, safe, and efficient warehouse

• High school diploma or GED required
• 2–5 years of warehouse, parts, or counter sales experience preferred
• HVAC parts knowledge preferred
• Inventory control experience
• HVAC / mechanical / construction background a plus
• Customer service or sales experience preferred
• Detail-oriented, organized, and reliable
• Self-starter, team player

• Accurate order processing
• Clean, organized warehouse with reliable inventory
• Timely warranty claims and credits
• Strong customer relationships

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.

Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.