HR Service Delivery - US & Time Operations

HR Service Delivery – US Pay & Time Operations

Bring your payroll and automation skills to work that improves how people get paid—accurately, on time, and 'll help modernize end-to-end U.S. payroll processes by reducing manual work, strengthening controls, and improving data quality. You will partner closely with Payroll Operations, Human Resources, Finance, and Technology to deliver practical, measurable improvements. This role is ideal if you enjoy solving process problems, building smart automation, and elevating operational performance through analytics.

As an HR Service Delivery – US Pay & Time Operations professional within our payroll department, you will help streamline U.S. payroll operations by improving workflows, data integrity, and system performance. You will support integration across payroll, time and attendance, and finance data to enable better reconciliation and fewer exceptions. You will contribute to automation and standardization efforts that improve cycle time, accuracy, and scalability.

You will help maintain a strong control environment by supporting documentation, testing readiness, and compliance requirements.

Job Responsibilities

• Assess end-to-end U.S. payroll processes to identify bottlenecks, risks, and manual rework.
• Redesign workflows to reduce manual inputs, improve accuracy, and shorten processing timelines.
• Support initiatives that strengthen payroll data quality, consistency, and scalability.
• Partner with stakeholders to improve data flow and reconciliation across payroll, time and attendance, and finance systems.
• Document and support automation solutions using Oracle HCM Payroll, Alteryx, and Pega.
• Automate repeatable validation and reconciliation activities, including Robotic Process Automation (RPA) where appropriate.
• Support payroll system configuration, upgrades, issue triage, and troubleshooting.
• Support control routines and evidence collection to maintain audit readiness and reduce operational risk.
• Help align processes to applicable federal and state requirements, including the Fair Labor Standards Act (FLSA) and tax withholding rules.
• Build and maintain dashboards and reporting to track key payroll performance indicators (for example, error rates and cycle time).
• Communicate progress, risks, and dependencies clearly to partners across Payroll Operations, Human Resources, Finance, and Technology.

Required Qualifications, Capabilities, and Skills

• Bachelor's degree in Business, Finance, Human Resources, or a related field.
• 3 years of payroll experience in a large, complex organization.
• 2 years of experience supporting process improvement, optimization, or transformation work.
• Working knowledge of Oracle HCM Payroll or a comparable payroll platform.
• Experience supporting integrations or upstream/downstream dependencies across payroll, time and attendance, and finance processes.
• Experience using Alteryx and/or Pega to support automation or workflow improvements.
• Knowledge of payroll controls, documentation practices, and audit readiness expectations (including Sarbanes-Oxley (SOX) concepts).
• Ability to apply strong attention to detail while protecting confidential employee and payroll data.
• Ability to prioritize multiple deliverables in a fast-paced operational environment.
• Strong written and verbal communication skills, with the ability to partner across functions.

Preferred Qualifications, Capabilities, and Skills

• Experience supporting executive compensation inputs or specialized pay programs.
• Strong understanding of end-to-end U.S. payroll processing and common exception drivers.
• Demonstrated problem-solving skills, including root-cause analysis and issue resolution.
• Experience partnering with offshore teams and/or third-party vendors.
• Experience supporting year-end or year-begin payroll readiness activities.
• Experience building executive-ready operational reporting and insights.

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200…