Operational Excellence Lead; NJUS

Join the Net Jets Team

Net Jets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why Net Jets is the ultimate career destination, offering exceptional benefits and growth opportunities.

The Operational Excellence Lead strengthens the quality, reliability, and scalability of the Net Jets delivery system by applying Lean principles and data-driven problem solving to improve processes and embed continuous improvement across all companies. Working closely with key stakeholders, this role identifies and resolves operational and process challenges that impact airports, the Flight Center, and the broader delivery network. The Operational Excellence Lead improves the execution of our delivery system by testing solutions in the field or in the Flight Center and scaling what works when relevant.

Together with cross‑functional partners, this role enhances service consistency, supports efficient growth, and elevates the Owner experience. This position is essential for driving long‑term profitability and world‑class service for our Owners.

• Process Optimization & Redesign Workflow:
  Lead structured problem‑solving efforts to map current processes, identify root causes, eliminate inefficiencies, and redesign workflows that improve quality, flow, and reliability across the Net Jets delivery system. Partner with teams to ensure solutions enhance the Owner experience.
• Solution Testing & Operational Trials (Field or Flight Center):
  Conduct operational assessments in airports or the Flight Center to understand breakdowns, validate insights, and test practical operational improvements. Pilot solutions in real environments and refine based on observed outcomes before broader adoption.
• Operational Analytics & Performance Management:
  Use data, KPIs, and operational trends to diagnose issues, evaluate process performance, and prioritize improvement opportunities. Develop visual management or reporting tools that help stakeholders understand system health and improvement impact.
• Continuous Improvement Leadership:
  Coach and support teams in Lean problem solving, standard work, and continuous improvement disciplines. Facilitate improvement workshops or focused problem‑solving sessions to build capability and drive accountability for sustainable change.
• Scaling & Standardization of Effective Solutions:
  Translate validated improvements into clear standards, processes, or playbooks that can be replicated across relevant airports or Flight Center functions. Ensure changes are adopted, measured, and reinforced through ongoing performance monitoring.
• Performance Reporting & Communication:
  Present operational insights, improvement outcomes, and ROI to key stakeholders. Communicate issues, risks, and opportunities with clarity, ensuring alignment on priorities and next steps.

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Bachelor's in Engineering or Operations

No certifications required.

6-8 years of experience

• Adaptability
• Collaboration
• Curiosity
• Service-Oriented
• Strives For Positive Results

• Strong understanding of Lean, Six Sigma, and continuous improvement methodologies (e.g., value stream mapping, root‑cause analysis, standard work).
• Knowledge of end‑to‑end operations, including workflow dependencies across airports, the Flight Center, and connected business functions.
• Understanding of business process management concepts and methods for documenting and improving cross‑functional workflows.
• Knowledge of operational analytics frameworks and performance management systems.
• Skills in mapping, diagnosing, and redesigning operational processes across diverse environments, including airport operations or centralized operations.
• Stro…