Business Analyst
Listed on 2026-07-01
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Business
Business Systems & Technology Analysis, Data Analyst, Business Continuity -
IT/Tech
Business Systems & Technology Analysis, Data Analyst, IT Business Analyst, Business Continuity
Business Analyst
The Business Analyst is responsible for working with the business to gather and document requirements for new product features and solutions. The BA is able to rapidly grasp and accurately articulate business processes, user stories, QA requirements and test scenarios. They will also have a strong background in data management, including data flows, data mapping and data manipulation. Experience in using standard Agile software delivery tools, such as Jira, is vital.
The BA acts as the curator of the product backlog and leads project stakeholders through the entire delivery process, from requirements gathering to deployment. The BA is the bridge between the business and technology, working with internal and external suppliers to define solutions and acceptance criteria.
Responsibilities:
- Managing relationships and communicating with project stakeholders at all levels
- Leading requirements-gathering workshops with business and technology stakeholders
- Documenting product requirements and acceptance criteria
- Identifying, defining and documenting business processes
- Documenting data flows and data maps
- Creating and maintaining the product backlog
- Developing QA strategies and test cases
- Supporting QA and UAT
Skills and Experience:
- At least 5 years’ experience in a Senior Business Analysis, business-facing role
- Experience of working in the Education sector
- Stakeholder communication up to C-suite level
- Leading stakeholder workshops
- Managing diverse stakeholder groups
- Demonstrable ability to translate complex technical requirements into concepts which are easily understood by non-technical business stakeholders
- CRM Systems Analysis and Administration (ideally Salesforce)
- Customer Success / Customer Advocacy Systems Analysis and Administration (ideally Gainsight)
- Business requirements gathering and documentation
- Process mapping
- Managing product backlogs using standard tools (ideally Jira)
- Data management
- Data mapping
- Data manipulation (e.g.
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