Control Manager -Senior Associate

Procedures Editor

Join our team and help shape the way we deliver clear, effective procedures to our clients. You'll collaborate with diverse partners, drive impactful change, and ensure our documentation empowers users to succeed.

As a Procedures Editor in our team, you play a key role in maintaining and improving the quality of our procedural content. You will ensure documents are accurate, compliant, and easy to follow, supporting both our clients and internal teams. Your expertise in project management, client relations, and editing will help us deliver best-in-class documentation.

Job Responsibilities

• Manage ongoing change requests for procedural document updates.
• Oversee the annual review process for assigned documents, including scheduling and ownership.
• Ensure all documents adhere to templates and style guidelines.
• Apply style standards, convert content to active voice, and use structured formats such as numbered lists and if-then tables.
• Analyze and recommend changes, document procedures, identify process gaps, and suggest alternative documentation methods.
• Secure necessary approvals and finalize documents for publication.
• Conduct quality assurance checks and peer reviews within tight deadlines.
• Complete compliance checklists to ensure adherence to controls.
• Provide information to support communications about procedural changes.
• Lead monthly meetings with business partners and Control Managers to discuss trends and key metrics.
• Manage projects related to procedure implementation and updates, including major rewrites.

Required Qualifications, Capabilities, and Skills

• Minimum 3 years of experience in procedure writing or editing, with expertise in reformatting detailed documents.
• Bachelor's degree or equivalent work experience in financial services and procedure writing/editing.
• Knowledge of financial services operations and regulatory/compliance environments.
• Strong interpersonal skills with the ability to build collaborative relationships at all levels.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Visio) and SharePoint.
• Familiarity with external style guides (Chicago Manual of Style, Microsoft Manual of Style for Technical Publications, AP Stylebook).
• Strong facilitation, organizational, and time management skills; meticulous attention to detail.

Preferred Qualifications, Capabilities, and Skills

• Experience managing large-scale documentation projects or complete procedural rewrites.
• Advanced knowledge of workflow and collaboration tools.
• Experience supporting communications related to procedural changes.
• Demonstrated ability to drive process improvements and innovation in documentation.

** To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).**

JPMorgan

Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more…