Business Office Manager

Job Location:

Columbus, OH 43214

Position Type:
Full‑time (First Shift)

Education Level: High School (Preferred:
Bachelor’s degree in Business Administration, Accounting, Healthcare Administration, or a related field).

Salary Range: $58,000.00 – $62,000.00 per year. Travel Percentage:
None.

• Oversee the facility’s billing and collection processes, ensuring accurate and timely invoicing for services provided to residents.
• Manage accounts receivable and payable, processing payments and ensuring accurate financial records.
• Prepare and submit financial reports, including monthly statements, budgets, and forecasts, for management review.
• Ensure compliance with financial policies, regulations, and standards, maintaining accurate and up‑to‑date financial records.
• Collaborate with department heads and facility leadership on budget management and cost control measures.

• Supervise the preparation and distribution of resident billing statements, addressing any billing discrepancies or concerns.
• Work with residents, families, and responsible parties to resolve billing inquiries, establish payment plans, and explain financial options.
• Ensure timely filing of insurance claims and follow up on pending or denied claims with insurance providers.
• Monitor and track resident account balances, payments, and collections, ensuring accurate records and timely collections.

• Supervise and manage office staff, including hiring, training, and evaluating the performance of administrative personnel.
• Oversee the organization and maintenance of resident files, financial records, and other essential documents.
• Ensure the business office operates efficiently, maintaining a professional, organized, and well‑functioning environment.
• Order and manage office supplies and equipment to support smooth office operations.

• Ensure compliance with all federal, state, and local regulations related to financial operations, billing, and insurance claims.
• Prepare for and participate in audits, inspections, and surveys conducted by regulatory agencies.
  
  Maintain accurate and secure resident financial records, ensuring that all documentation meets regulatory requirements.

• Serve as a point of contact for residents and families regarding financial matters, providing clear explanations of billing and payment processes.
• Respond to inquiries and concerns from residents, families, and staff with professionalism and empathy.
• Collaborate with the nursing and administrative teams to address resident needs and ensure financial processes support high‑quality care.

• Education:
  
  Bachelor’s degree in Business Administration, Accounting, Healthcare Administration, or a related field is preferred.
• Experience:
  
  Minimum of 3‑5 years of experience in business office management, preferably in healthcare, long‑term care, or assisted living.
• Skills:
  • Strong financial management, budgeting, and reporting skills.
  • Proficiency in accounting software, billing systems, and office management tools (e.g., Microsoft Office).
  • Excellent communication and interpersonal skills, with the ability to handle sensitive financial matters discreetly.
  • Strong leadership and team management abilities.
  • Knowledge of healthcare regulations and insurance billing processes (Medicare, Medicaid, and private insurance).
  • Strong problem‑solving skills and attention to detail.

• Health benefits including Medical, Dental & Vision.
• 401(k) with company match.
• Early Pay via Tapcheck.
• Employee perks & discount program.
• PTO + Company Holidays + Floating Holidays.
• Referral bonus program.
• Mentorship programs.
• Internal/upskill growth opportunities.
• Continued education loan repayment program powered by Clasp.