Senior Business Analyst

Imagine being part of a team that helps clients build better relationships with customers. When you join us, you'll help top‑notch clients to execute the digital strategies of the future. Every day, we collaborate with clients and each other to provide technology expertise, human‑centered design and industry experience to deliver real business results.

We’re passionate about designing and delivering top‑notch digital experiences for our clients — and their customers — and helping them create efficiencies using data and technology. But what’s most important about us is that we have a diverse team of experts all dedicated to getting clients from goals to outcomes — and that’s where you come in.

Hybrid position: 3 days a week in offices located in Columbus, OH.

• Manages ongoing relationship with business partner (Product) to drive satisfaction.
• Coordinates project delivery by facilitating design reviews and walk‑throughs to communicate systems designs and validate proposed solutions.
• Obtains key inputs from enterprise architecture team and identifies solution interdependencies.
• Serve as a key liaison to Product and other departments that have specific business functions.
• Collaborate with multiple Product, Shared Services and Backend Data teams to identify, document and communicate business needs and provide technology solutions.
• Responsible for eliciting high level requirements and Acceptance Criteria provided by the Product team, creating and refining epics and stories to Dev Ready.
• Answer questions and clarify requirements for projects and enhancements during the estimation, refinement, development and QA process.
• Responsible for developing and maintaining requirements traceability and facilitating refinement sessions.
• Works independently and proactively to meet refinement deadlines, i.e., ensuring the backlog is always adequately filled with fully refined stories.

• Ability to manage multiple, concurrent projects, activities and tasks under time constraints.
• Be an independent problem solver with the ability to creatively translate business data/requirements into technical solutions.
• Have outstanding written and verbal communication skills. Have strong interpersonal skills and the ability to work effectively with a wide variety of technical and non‑technical stakeholders.
• Anticipate change and quickly prioritize accordingly.
• Strong analytical and problem‑solving skills.
• Excellent facilitation and organizational skills.

• Bachelor’s degree in computer science or related technical discipline.
• 4+ years’ experience as a Business Analyst or other related field.
• Prior experience working within an agency environment, including managing multiple stakeholders, balancing competing priorities, and supporting fast‑paced client delivery initiatives.
• 8+ years of overall IT experience with significant experience in software development.
• Experience planning, facilitating, eliciting, documenting and managing business, functional and technical requirements.
• Experience with both traditional Waterfall SDLC and Agile / Lean methodologies.
• Experience with Microsoft Products;
  Excel, Word and Visio.
• Experience with project tools such as JIRA and Confluence (or other Agile tools).