Event Operations & Client Services Coordinator

Event Operations & Client Services Coordinator

Location: Columbus, OH

Schedule: Full-Time (Tuesday–Friday, weekend event work required with occasional overnight/interstate travel)

Race Penguin is Ohio’s largest race timing and event operations company, supporting over 200 running, cycling, track & field, and cross‑country events each year across the United States. Our portfolio ranges from neighborhood 5

Ks to major events such as Pelotonia, Cap City Half Marathon, the OSU 4 Miler, and the Air Force Marathon.

Founded in 2013, our mission is to empower events of all sizes—from nonprofit fundraisers to large‑scale endurance festivals—by delivering reliable technology, exceptional customer service, and memorable race‑day experiences for athletes and race directors alike.

We are seeking a motivated, personable, and relationship‑focused Event Operations & Client Services Coordinator to join our fast‑paced and growing team. This role blends account management, sales, event coordination, and on‑site race production.

It’s an ideal fit for someone who:

• Enjoys building and maintaining client relationships
• Communicates clearly and professionally (written & verbal)
• Thrives in fast‑paced, early‑morning environments
• Is comfortable learning new technology and problem‑solving in real time
• Wants to contribute meaningfully to the success and growth of Race Penguin and our largely nonprofit client events

You will support pre‑race planning, race‑day logistics, client communication, and sponsorship/sales engagement to help deliver smooth, professional, and enjoyable events.

• Serve as a primary point of contact for clients, ensuring their needs are met throughout the event lifecycle
• Participate in sales conversations with prospective clients and help articulate Race Penguin’s services and value
• Create and update registration platforms and event webpages on  and
• Provide high‑level customer service to clients, partners, and participants
• Assist in sponsorship outreach for Race Penguin‑owned events, helping build relationships with local and regional businesses
• Create sales proposals, event quotes, and onboarding materials for new clients

• Learn and operate race timing technology for running, cycling, cross country, and track & field events
• Lead or assist with event‑day setup, including timing equipment, sound systems, course signage, and participant check‑in
• Drive company vehicles (vans, pickup trucks, and small trailers) to event locations
• Coordinate the planning and execution of Race Penguin‑owned events, including:
• Permitting and coordination with local government agencies
• Sponsorship acquisition
• Volunteer recruitment and organization
• Vendor acquisition and coordination

• Assist with office inventory, equipment preparation, and organization
• Perform basic upkeep to maintain a clean, efficient workspace
• Collaborate with internal teams to ensure event materials, technology, and logistics align with client expectations

• Strong interpersonal and relationship‑building skills
• Problem‑solving mindset, especially in fast‑paced situations
• Organizational strength with the ability to manage multiple projects simultaneously
• Excellent communication skills, including clear professional writing and confident verbal communication
• Experience with Microsoft Office (Excel & Word) and Google Workspace
• Ability to work collaboratively and lead part‑time event staff

• Bachelor’s degree or equivalent experience in sports management, business, marketing, event management, hospitality, or related fields
• Valid U.S. driver’s license; ability to drive vans, pickup trucks, and small trailers
• Comfortable learning new software, timing systems, and operational workflows
• Ability to lift 50+ lbs and work early mornings and weekends
• Ability to work under pressure and adapt to changing environments
• Benefits: Health insurance, paid time off, retirement plan options
• Employee discount at Fleet Feet Sports Columbus
• Participation in staff appreciation events
• Growth opportunities

Join a relationship‑driven, fast‑growing company that brings races to life across Ohio and beyond. Help our clients grow, engage their communities, and create unforgettable race‑day experiences.