Exhibitor Coordinator; Program Administrator - PN

Exposition Planning & Management

• Research and analyze Safety Congress operations to identify best practices and opportunities for improvement.
• Assess trends in the convention, tradeshow and occupational safety and health industries to recommend operating procedures, expo management strategies, floor plan designs and performance benchmarks.
• Identify, research, and solicit safety, health, wellness and workers’ compensation companies as potential exhibitors or attendees through multiple outreach channels.
• Identify and solicit advertising and exhibit space buyers using industry publications, online searches, referrals and other marketing resources.
• Develop, document and implement strategies to retain exhibitors and build long‑term industry relationships.
• Recommend contractual terms for exhibitors based on industry standards and agency goals, and monitor exhibitor compliance with contract conditions.
• Conduct cost studies of local and national trade shows and conventions; use findings to recommend pricing structures, program offerings, advertising options and budget considerations.
• Develop and implement exhibitor customer service plans, including marketing materials, operational guidelines, service order processes, installation/dismantle procedures and savings initiatives.
• Research technology solutions to enhance the in‑person and online convention experience; recommend digital tools for exhibitor communication, marketing and service delivery.
• Conduct surveys and evaluations to measure customer satisfaction and program effectiveness.
• Prepare reports and recommendations for event enhancements; assist in implementing approved changes related to expo operations.
• Lead RFP development, vendor evaluation and coordination for expo service providers, including audiovisual, registration, transportation, signage, installation labor and facility partners.
• Support the Event Manager in implementing new systems, policies and initiatives to increase overall event efficiency and service levels.

• Develop and maintain databases to monitor exhibitor participation and educational programming trends.
• Create queries and reports to summarize event performance and identify improvement opportunities.
• Develop measurement tools for participant feedback, analyze results and prepare summary findings.
• Provide recommendations for the annual operating budget for the agency’s annual convention.

• Deliver onsite and virtual service to exhibitors and contracted vendors during the annual convention.
• Facilitate installation and dismantle of in‑person and online exposition booths and program components.
• Coordinate service delivery among contracted vendors to ensure smooth operations.
• Resolve onsite and online conflicts in accordance with agency policy and contractual requirements.

To qualify, you must clearly demonstrate:

• Completion of an undergraduate core program in business administration, management science or public administration AND 12 months of training or 12 months of experience in a supervisory, administrative or managerial position involving limited research and public contact. If assigned to operate vehicles regulated by Section 4506.01, a valid commercial driver’s license is required.
• OR completion of an undergraduate core program in an academic field commensurate with the program area to be assigned, AND 12 months of training or 12 months of experience in a supervisory, administrative, managerial or staff position involving limited research and public contact. Valid commercial driver’s license required if applicable.
• OR 36 months of training or 36 months of experience in business administration, management science or public administration. Valid commercial driver’s license required if applicable.
• OR equivalent of the minimum class qualifications noted above.

24 months of experience in trade show, convention, conference or large event planning and marketing (e.g., onsite operations and exposition floor management: floor plan design, layout and traffic flow, meeting and trade show industry trends, practices, promotions and communication with…