Onboarding Coordinator

• Compensation: USD 23.32 - USD 34.09 - hourly

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

Provides administrative, operational, and organizational support for onboarding and long-term integration. This role collaborates with firm administration, office and practice leadership, and all other internal stakeholders to support seamless transitions and contribute to the long-term success and retention of hires.

KEY RESPONSIBILITIES

Onboarding and Integration:

Supports in executing a tailored integration process for each new hire, including maintaining integration materials and coordinating milestone check-ins with new hires and firm leaders.

Assists in drafting and preparing individualized integration plans by reviewing recruiting materials, understanding the strategic rationale for each hire, identifying internal connections, and helping keep stakeholders aligned and on schedule.

Prepares materials and coordinates pre-arrival activities, including internal team meetings, pre-arrival calls with key stakeholders and partners, note-taking, follow-up summaries, and action items.

Coordinates introductions, office visits, and other onboarding activities; maintains onboarding checklists, workflow documents, and other recruiting and integration materials.

Integration Program Management:

Supports the development and implementation of individualized integration plans.

Collaborates with internal teams to coordinate integration activities, manage timelines, prepare action items, and support structured check-ins.

Anticipates next steps, follows up proactively, and helps ensure that integration initiatives and programs are executed effectively and on schedule.

Data Analytics and Reporting:

Maintains integration databases, dashboards, and tracking systems used to monitor onboarding progress, integration milestones, and overall outcomes.

Collaborates with necessary departments to gather and organize relevant data.

Prepares draft reports and supporting materials for leadership related to integration milestones, retention, engagement, and business development outcomes.

Education Minimum/Preferred: Minimum 4 Year / Bachelor's Degree

Years of

Experience:

2 Years minimum | Prior experience in hospitality, event management, and/or project management preferred

Key

Skills & Requirements:

Proficient with webinar technology, Microsoft office suite, Internet research and other computer applications/skills

Proficiency in Microsoft Office (Word, Excel, PowerPoint) and experience in Inter Action or other CRM programs highly desirable

• Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors

Ability to work in a diverse team environment and effectively support the demanding needs of the Firm

Must be a self-starter with a high level of initiative

Strong customer service skills, able to anticipate needs

Strong attention to detail, organizational skills and the ability to handle multiple projects

Maintains confidentiality and exercises discretion

Exercises solid strategic thinking and problem-solving skills

Must be flexible in order to respond quickly and positively to shifting demands and opportunities; able to work under tight deadlines and handle numerous, detailed tasks

Exhibit high energy, enthusiasm,…