Central Ohio Area WellSpring Counseling – Business Operations Manager Other Ministry Model Well

JOB TITLE:

WELLSPRING BILLING & OPERATIONS COORDINATOR SUPERVISOR:
Program Director GOAL:

To ensure the financial health and operational excellence of Well Spring Counseling by managing the billing process and providing strategic administrative support. This role acts as the primary liaison between clinical staff, the parent organization (COYFC), and third-party payers to maximize collection efficiency and maintain organizational mission alignment.

• Responsible to provide billing management
• Responsible to oversee client intake process
• Responsible to maintain Well Spring offices in conjunction with Intake Coordinator
• Responsible to provide operational support for Well Spring staff
• Responsible to support Well Spring psychiatry division
• Responsible for data and metric collection and reporting
• Responsible to fulfill staff spiritual responsibilities

Responsibilities include but are not limited to the following:

• Oversee full‑cycle billing:
  Oversee daily claim submissions for commercial, Medicaid, and EAP payers
• Process payments and ERA’s from insurance and third‑party payers
• Follow up with insurance issues and pursue resolution
• Help resolve open client balances by contacting clients
• Maintain the “Red Flag” list
• Process payroll in partnership with COYFC

• Oversee intake staff and provide needed management for intake and office space needs

• Support onboarding new staff and offboarding, in partnership with COYFC
• Manage office space for clinicians and new staff across Well Spring offices
• Assist independent licensed staff with applications to insurance companies
• Maintain updated Well Spring files according to file retention policies
• Oversee logistics of Staff Development Lunch in conjunction with intake coordinator

• Oversee scheduling and billing for psychiatry division
• Provide technical and office support as needed

• Collect intake metrics on a monthly basis
• Collect termination metrics on a monthly basis.
• Provide any additional reporting to Well Spring and COYFC as needed

Because COYFC and its affiliates and subsidiaries are part of the same faith‑based organization, we share a faith infused mission and set of values. Therefore, we require all employees to embrace and consistently apply Biblical beliefs and practices at work and outside of work (as summarized in the Statement of Faith and Mission) and to represent the Character of Christ to the broader community (as summarized in our “Living the life of a leader” Code of Conduct).

• Be ready and willing to lead and contribute to distinctly Christian activities as needed.
• Infuse prayer for God’s guidance and wisdom into the culture of Well Spring for the organization as a whole as well as for day‑to‑day work.

• Strong interpersonal communication skills
• Strong attention to detail and clerical skills
• Affinity for and comprehension of technology
• Adept in billing procedures or willingness to learn
• Ability to appropriately prioritize work and manage confidential information

Youth For Christ (YFC) provides equal employment opportunities (EEO) employees and applicants for employment without regard to race, color, sex, national origin, age, handicap, marital status, or other unlawful discriminatory characteristics in accordance with applicable federal, state and local laws.

YFC is classified as an Association of Churches and as such our hiring practices reflect that designation. As a religious nonprofit organization, YFC incorporates within each leader role, the requirement to model, teach, share and live the faith. The relationship between YFC’s mission and each of its leaders is its lifeblood and as such does at all times and in all instances reserve the right to make employment decisions based upon a person’s religious beliefs, personal character and lifestyle consistent with our understanding of the Bible or with our overall goals and requirements for Christian ministry.

We seek to create a workplace that is intentional about Kingdom Inspired Diversity. Our commitment to our employees extends to their opportunities for growth, development, promotion, training and compensation.

We will make reasonable accommodation for qualified individuals with known disabilities, unless doing so would result in an undue hardship to the organization.