Strategic Operations Lead

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Strategic Operations Lead

Cybersecurity Technology Operations (CSTO) delivers operational governance, execution discipline, executive reporting, and service performance oversight across cybersecurity technology services. The Strategic Operations Lead is an individual contributor role that serves as the operational right-hand to the VP, CSTO, driving visibility, accountability, and resolution of execution gaps across leaders and work streams. This role is designed as a force multiplier for leadership, ensuring strategic initiatives, operating rhythms, and commitments are organized, measured, and driven to closure.

• Prepare executive-level presentations, reports, briefings, meeting materials, action trackers, and leadership communications for CSTO operating reviews.
• Track strategic initiatives, quarterly objectives, milestones, dependencies, blockers, and delivery risks across CSTO work streams.
• Own and mature operational governance processes, including standards, documentation, reporting cadence, commitment tracking, and escalation follow-through.
• Maintain hygiene and consistency across CSTO JIRA projects by validating epic, story, task, milestone, sprint, and status alignment.
• Build and maintain dashboards for availability, control compliance, coverage, operational effectiveness, risk reduction, service performance, delivery execution, and resource utilization.
• Monitor organizational capacity, workload distribution, staffing constraints, contractor utilization, and operational demand to inform prioritization and workforce planning.
• Investigate recurring service delivery issues, identify root causes of missed commitments, coordinate corrective actions, and validate remediation completion.
• Lead assigned special projects, operational assessments, tooling deployments, operating model changes, and continuous improvement initiatives.

• Associate Degree, Diploma, or equivalent combination of education and experience.
• 3+ years of experience in operational management, program management, business operations, technology operations, cybersecurity operations, or a related field.
• Experience producing executive presentations, leadership reporting, operational dashboards, meeting materials, and follow-up communications.
• Experience tracking initiatives, milestones, risks, blockers, action items, and delivery commitments across multiple work streams.
• Strong Microsoft Office 365 skills, including Excel, PowerPoint, Word, Teams, and SharePoint.
• Experience with JIRA or a similar work management platform.
• Strong analytical, problem-solving, written communication, and verbal communication skills.
• Ability to work independently, manage multiple priorities, engage leaders across functions, and drive issues through resolution without direct authority.

• Bachelor's Degree in Business, Technology, Cybersecurity, Information Systems, or a related discipline.
• Experience supporting executive leaders in an operations, execution management, or strategic coordination capacity.
• Familiarity with cybersecurity operations, service governance, control compliance, operational metrics, KPI development, and executive dashboarding.
• Experience with in large enterprise technology organizations.
• Experience with Power BI, Service Now, Confluence, JIRA, Power Automate, and Microsoft Copilot.

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Approximately 10% travel off-site or to other office locations is expected.

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job