Strategy and Planning Advisor-Organizational Design Specialist

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Strategy and Planning Advisor within PNC's HR Strategy Delivery and Risk organization, you will be based in Pittsburgh or Mechanicsburg PA;
Cleveland or Columbus, OH;
Downers Grove, IL;
Atlanta, GA;
Birmingham, Al.

This candidate will design and steward the future HR operating model and work design across HR Modernization. This role ensures that how work gets done (workflows, decision rights, handoffs, automation boundaries, and role interdependencies is intentionally designed alongside structure. The role acts as a design authority to ensure alignment across COEs, Service Delivery, HR Partners, and enablement platforms, and guides workforce and role transitions across modernization phases.

• Design the end-to-end HR operating model, including service delivery layers, work distribution, role shapes, and interfaces across COEs, Service Delivery, HR Partners, and Enablement.
• Translate strategy, experience priorities, and technology enablement into clear work design principles (what work is done where, by whom, and how).
• Define decision rights, accountabilities, escalation paths, and ownership models using practical frameworks (e.g., RACI/RAPID).

• Architect org structures, role taxonomy, spans and layers, and governance guardrails to support future‑state HR capabilities.
• Serve as the design authority to ensure consistency and integrity of org and work design decisions across work streams.
• Document and maintain HR‑wide design standards and design guardrails.

• Partner with process, experience, and technology work streams to ensure work design aligns with automation, AI enablement, and EX platform capabilities.
• Identify where work should be simplified, automated, augmented, or eliminated as part of modernization.
• Ensure org and work design decisions account for controls, risk, and operational resilience.

• Guide workforce transitions, including role evolution, redeployment, capability shifts, and change impacts.
• Support leaders in understanding implications of new ways of working-not just new structures.
• Facilitate leadership and HRLT-level design sessions, decision forums, and working sessions.

• Deep expertise in organizational design and work design, including operating models, decision rights frameworks, and capability modeling.
• Ability to design work systems (roles + workflows + decision rights + technology) rather than standalone org charts.
• Strong financial, risk, and controls lens, especially when redistributing work or introducing automation/AI.
• Proven senior‑level facilitation and influence skills; able to lead ambiguous, high‑stakes design discussions with HRLT.
• Strong documentation skills; able to codify design standards, governance, and guardrails that scale.
• Ability to cohesively integrate operating model, process, experience, and technology changes into a single design narrative.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for…