Franchise Support Consultant

job description location: remote, us

as a franchise support consultant, we partner with entrepreneurs to successfully operate ubreakifix franchises. These franchisees are our clients, and the operations support team supports franchisees with consulting services focused on driving key metrics and performance in our stores. In this role, you will be responsible for driving success for our franchisees by consulting directly with individual owners, managers, and store team members.

You will act as a ubreakifix franchise operations expert and partner with our franchise owners to help assess, measure, and drive their performance.

demonstrates expertise in all agreements between ubif franchisor and the franchisees. Included but not limited to:

• franchise agreement
• national account participation agreement
• consignment agreement
• area development agreement

• takes ownership of store performance and franchise success within the consultant's region.
• builds influential relationships with franchise owners, managers, and technicians to identify and analyze areas of opportunities within the franchise and then develop improvement strategies based on those areas of opportunity.
• focusing on store performance, revenue generation, salesmanship, customer experience, inventory management, compliance, and operational efficiencies.
• routinely assess and analyze business performance reporting in order to make recommendations and develop strategies to enhance knowledge and skill of franchisees.
• conduct regular communication and follow-ups with assigned franchisee owner groups and log all communications within internal franchisor systems.
• directly support and align franchisor resources to help measure, analyze, and enhance the performance of the franchisee.
• run and participate in various in-person and virtual meetings with a wide range of participants.
• adheres to internal standards, policies, and procedures.
• regularly assess franchisee compliance to franchisor brand standards, policies, and procedures.
• performs other duties as assigned.

• a minimum of 2 years' experience in sales, franchise operations, business consulting, multi location/district management, or relevant experience.
• a minimum of 1 year of leadership experience is required.
• internals must currently be in a leadership position.
• internals must be in their current role for a minimum of 6 months, have no corrective action with a performance rating of strong or above.

• bachelor's degree or equivalent experience in a related field.
• prior experience or involvement in: sales training, leadership development, customer/client service, or consulting is preferred.

• proficient in full o365 suite of applications, including the ability to analyze insights via powerbi.
• demonstrate high level of business acumen and ability to positively impact profitability measures.
• proven ability to influence results and work with external stakeholders such as vendors, contractors, or franchisees.
• presentation/coaching skills.
• strong leadership, creativity, and analytical skills.
• ability to multi-task in a fast-paced environment, act with a sense of urgency, and interface with all levels of the organization.
• contribute positively to the organization, both individually and as part of a team.

• active listener; strong communication - verbal and nonverbal
• probes; good analysis; solves more detailed problems
• manages time; self-directed in most work areas; assists others
• builds relationships with teammates and establishes relationships with key stakeholders
• detailed understanding of the products and services offered.
• adaptable to change; can help support others through change
• contributing team member and leverages relationships to advance work
• provides peer to peer feedback and coaching to new team members
• inspires peers through engagement, team support and continuous improvement.
• accountable for own performance and supporting efforts of team, acting with a customer first mindset.

• percent of time: up to 70%
• overnight required: yes