Director of Continuous Improvement

Who We Are:

We’re , one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery.

We’re building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.

Our goal is to be the global backbone of commerce. To achieve it, we’re looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We’d love to hear from you.

• 6,000+ customers worldwide
• 1,200+ employees globally
• 15 warehouses nationwide, totaling over 10 million square feet of space
• Headquartered in Houston, TX with international offices

is building a company that is committed to living out these 6 core values:

• Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.
• Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.
• Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.
• Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.
• Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.
• Remember to be human: We work hard, but we leave room for the people, places and things that we love.

Candidates who live in or around Groveport, Ohio with the ability to work a flexible schedule based on the needs of the business.

As the Director of Continuous Improvement
, you will serve as a strategic operational partner responsible for driving process excellence, productivity improvements, and client satisfaction across 's fulfillment operations. Based primarily in our largest building in Groveport, Ohio, this individual contributor role will work closely with site leadership, operations teams, clients, and corporate partners to identify opportunities, implement solutions, and deliver measurable business results throughout the entire network.

You will lead continuous improvement initiatives that enhance labor efficiency, service delivery, quality, safety, AI and employee engagement. You will act as a catalyst for change by leveraging data, Lean principles, and strong stakeholder relationships to improve operational performance and create a culture of continuous improvement.

This role is ideal for a results oriented operational leader who has successfully driven continuous improvement programs within high-volume fulfillment, eCommerce, or third

party logistics environments and thrives on solving complex business challenges through influence, collaboration, and data-driven problem solving rather than direct people management.

• Partner with fulfillment site leadership to identify, prioritize, and execute continuous improvement initiatives that improve productivity, quality, safety, and customer outcomes.
• Drive measurable improvements in labor-to-revenue (LTR) performance, labor efficiency, throughput, order accuracy, inventory accuracy, and service-level attainment.
• Analyze operational performance data to identify trends, root causes, bottlenecks, and opportunities for process optimization.
• Lead Kaizen events, process mapping exercises, root cause analyses, and other Lean methodologies to eliminate waste and improve workflows.
• Develop and implement standardized operating procedures and best practices across supported fulfillment centers.
• Collaborate with clients and operational leadership to improve service delivery, strengthen client…