SCPFO Service Center Rep
Listed on 2026-08-06
-
Business
SCPFO Service Center Rep
Columbus, Ohio
Category:
Accounting/Finance
Job Type: Contract
Location:
Columbus, Ohio 43215
Pay Rate: $37
Job Summary:
Provides procurement services to business partners in the Purchasing (Services) department. Reviews purchase requests, determines proper method for fulfilling the request, and completes the purchasing activity for basic and medium-complexity requests on behalf of business partners. Reassigns complex and/or higher-value purchase requests as appropriate. Provides issue resolution support by receiving, documenting, and resolving inquiries, issues, and requests from direct access, by phone, and by e-mail.
Refers complex issues to higher tier group member for assistance and/or resolution. Supports tracking and reporting of performance metrics, to deliver effective and efficient procurement operations.
Essential Job Functions & Tasks:
- Executing basic and medium-complexity procurement transactions by writing agreements (i.e., work authorizations and/or service agreements) for services with outside vendors working in conjunction with business partners to ensure satisfaction and operational efficiency.
- Write modifications (i.e., amendments) to existing agreements via change orders requests.
- Work with the Legal, Risk, and other departments as necessary to protect the interest of the client.
- Maintains good relationships with business partners and vendors through high-level customer service while supporting the strategies established by the client.
- Collaborates, as needed, with other procurement groups, departments, and/or business partners on sourcing events, projects, and other initiatives to address recurring issues, improve efficiency, and improve satisfaction.
Basic Qualifications:
Education:
Bachelor's degree in business, accounting, finance, supply chain, or other related field; OR 4 years of relevant procurement or service center experience.
Experience:
In addition to any experience required above, 2 years of relevant customer service and/or procurement experience required.
Additional Requirements:
- Excellent analytical, problem-solving, and time management skills desired.
- Proficiency with procurement systems.
- Strong customer-oriented mindset.
- Ability to be persuasive and build credibility desired.
- Good understanding of procurement processes, policies, and tools
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