Senior Product Associate - Service Product Group

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Service Product Group, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. You will collaborate closely with cross‑functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Collaborates with scrum team(s) on a daily basis to execute the product roadmap
• Works with other product teams, legal, risk, operations, design, and technology teams to define, prioritize, deliver, and align solutions to product vision and roadmap

Required qualifications, capabilities, and skills

• Bachelor’s Degree or equivalent experience
• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Strong Agile project management experience, including use of agile project management tools (i.e., Confluence, JIRA, etc.)
• Excellent skills in communicating ideas, both written and verbal
• Attention to detail and ability to manage continuously shifting business priorities
• Be self‑motivated and confident in ambiguous circumstances

Preferred qualifications, capabilities, and skills

• Agile/Scrum/PO certifications
• Experience working with globally distributed scrum teams