Annuity Experience Consultant

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

The Annuity Experience Team seeks to define the goal state experiences across our partner and member lifecycle by understanding their needs & expectations when working with Nationwide. We translate that into a vision and roadmap for the future, drive planning activities, sponsor execution, drive desired benefits and measure progress towards the goal state. This specific role will initially focus on supporting the new business experience for financial professionals (and may evolve beyond over time).

• Partnering with the New Business Experience Owner to define the future state experience and plan for near‑term outcomes and initiatives
• Consulting with project teams across the Annuity and Shared portfolios to ensure that we deliver an optimal experience for partners and members
• Researching competitor experiences and best practices and developing recommendations
• Researching current state experience of our partners and members across channels and product types and developing recommendations
• Supporting the creation and maintenance of the future state vision and roadmaps across the partner and member lifecycle
• Representing the Annuity Experience Team on various committees to help better inform our post‑issue experience.

This role will work across all areas of the Annuity and Shared organizations and offer opportunities to grow your network and broaden your skillset. Ideal candidates will excel at:
Customer experience research, planning, execution and measurement Analyzing and synthesizing data to develop insights and propose recommendations to improve the partner and member experience Communication and collaboration across the organization

Position Details

• Contract type:
  Success Flex basis.
• Location:
  
  Columbus:
  One/Three Nationwide Plaza, Columbus OH, 43215 (must reside within 35 miles).
• Hybrid work schedule: 3 days in office (Tues, Wed, Thurs), 2 days remote (Mon, Fri).
• Work authorization:
  This role does not qualify for employer‑sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.
• #LI‑LP1 Job Description Summary

Our work is essential to helping Nationwide build future capabilities to serve customer needs. Keeping existing products relevant and marketable and building new products takes research, critical thinking, practicality, and collaboration. If you enjoy gathering input and information, working independently and on a team and creating innovative solutions for customers, we want to know more about you! As a consultant, you’ll lead the initiation, development, and maintenance of products with respect to design, profitability, and growth.

We’ll count on you to collect information and make recommendations regarding overall corporate objectives, field operations and staff services.

• Serves as a technical professional in the analysis of pricing and design features, product, and profitability.
• Actively finds opportunities for improvement and makes solution recommendations.
• Provides support and guidance related to product design and management.
• Provides high level, strategic input on key initiatives addressing product strategy and profitability objectives.
• Participates and may lead new business development and implementation projects.
• Works with Product Directors to predict needs and issues.
• Acts as a resource to Product Directors.
• Reacts appropriately to market conditions.
• Identifies and evaluates business opportunities.
• Partners with leadership to provide a regular assessment of financial results and recommendations to increase future profitability.
• Investigates and assists in development of new tools and technology to…