Quality Domain Director

This is an opportunity to build a new organization, not inherit one. You will shape how a modern Quality domain plans, governs, and delivers work at enterprise scale, with AI-enabled solutions at the core. The work is high-visibility and outcome-driven, with real accountability for prioritization, capacity, and delivery confidence. If you are at your best when bringing order to complexity and building teams that execute, this role is designed for you.

As a Quality Domain Director within the Quality domain, you will set the direction for how the domain develops, prioritizes, and governs delivery across its portfolio. You will own the integrated enterprise plan, intake readiness gate, and executive reporting for transparency on progress, risk, and decisions. You will govern strategy and onboarding of new use cases, building and leading a team of project managers and execution professionals.

You will partner closely with business, product, technology, controls, compliance, legal, finance, and operations stakeholders.

You will drive business transformation of the AI-enabled Quality function, building a modern operating model from the ground up. Set the standard for planning, governance, and delivery, aiming for improvements over legacy approaches. Align function strategy and enterprise plan to firmwide priorities, replacing friction with scalable, repeatable, AI-enabled methods. Maintain a forward-looking execution roadmap, sequencing work based on capacity and dependencies.

Govern change control and stage gates, ensuring changes are predictable, compliant, and auditable.

• Drive business transformation of the AI-enabled Quality function.
• Set standards for planning, governance, and delivery.
• Own function strategy and integrated enterprise plan.
• Maintain execution roadmap and sequence work based on capacity and dependencies.
• Run intake readiness gate, defining criteria and making go/no-go decisions.
• Govern change control and stage gates from initiation through cutover.
• Forecast and manage budget, capacity, and business commitments.
• Track delivery against plan and course-correct as needed.
• Produce and maintain an executive view of the function for leadership.
• Build relationships with senior stakeholders to align priorities and drive outcomes.

• Lead, coach, and develop the planning, governance, and execution management team.

• Significant experience in business transformation and large-scale process improvement.
• Demonstrated success standing up governance frameworks or operating models.
• Track record governing a complex, multi-stakeholder portfolio in a horizontal function.
• Driven, self-motivated leader able to deal with ambiguity.
• Strategic decision maker.
• Proven ability to manage budgets, capacity plans, and partner relationships.
• Advanced executive communication ability, synthesizing complexity into clear narratives.
• Experience leading and growing teams through ambiguity.
• Transformation mindset that challenges the status quo.
• Familiarity with AI-enabled operating models or ability to learn and lead in that context.
• Bachelor’s degree or equivalent experience.

• 10+ years relevant work experience in business management, process improvement, and transformational work.
• Advanced degree or relevant certifications are a plus.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status,…