Community Engagement Manager

QUALIFICATIONS:

An example of acceptable qualifications for this position:

Possession of a Bachelor's degree from an accredited college or university in social work, public administration, business administration, human services, nonprofit management, or a related field; five (5) years of related experience in resident services, public or assisted housing, HUD-funded programs, economic mobility, self-sufficiency programs, home ownership, program management, partnership development, grant or contract administration, or a related field; supervisory experience preferred;

or any combination of education, experience, and/or training which provides the required knowledge, skills, and abilities.

Valid driver's license and must maintain insurability according to the Housing Authority's insurance policy. Additional certifications may be required or preferred depending on program, grant, or funding requirements.

The following are examples only and are not intended to be all inclusive.

The following are examples only and are not intended to be all inclusive. Calculator, computer, computer software (e.g., Microsoft Office, SharePoint, and other applicable program, finance, reporting, or case management systems), mobile phone, fax machine, copier, scanner, telephone, and other standard modern business office equipment.

Employee has exposure to chemical compounds found in an office environment (e.g., toner, correction fluid, etc.); this is considered sedentary work and the employee must demonstrate the ability to perform the physical demands required of the position in accordance with the U.S. Department of Labor’s physical demands strength ratings.

25% Program Administration, Compliance, and Operations Directs and oversees Resident Council activities, community-based partnerships, resource fairs, signature events, staff volunteer initiatives, and related community engagement programs. Develops, interprets, and implements program policies, procedures, standard operating procedures, workflows, and internal controls. Ensures assigned programs comply with applicable HUD requirements, CMHA policies, grant conditions, contracts, and funding requirements. Assumes administrative and operational responsibilities for assigned programs that were previously centralized, including program calendars, internal coordination, documentation systems, and process improvement.

20% Staff Supervision and Leadership. Supervises a Community Engagement Supervisor who oversees two Community Engagement Specialist-level positions, and supervises interns and other assigned staff as needed. Hires, trains, schedules, evaluates, develops, coaches, and disciplines staff in accordance with agency policy and in consultation with Human Resources as appropriate. Establishes work plans, performance goals, professional development expectations, and accountability systems to ensure program success.

1% Partnerships, Property Manager Relationships, and Service Coordination
Builds and maintains relationships with CMHA property managers, Resident Councils, service providers, vendors, funders, and community partners to coordinate services and increase resident access. Develops and manages community-based partnerships supporting service coordination, summer camps, food distributions, health, education, employment, youth, senior, and family supports. Coordinates with other Resident Initiatives team members to align community engagement activities with department goals and resident needs.

15% Marketing, Outreach, and Resident Participation Develops and implements marketing and outreach strategies to maximize participation in assigned programs, events, Resident Council activities, volunteer opportunities, and community-based services. Coordinates with property managers, Communications staff, community partners, resident leaders, and internal departments to promote program opportunities. Develops resident-facing materials, outreach plans, recruitment strategies, and engagement approaches that increase awareness and participation.

10%
Budget, Grant, and Contract Management Develops, monitors, and manages budgets for assigned programs, events, grants, contracts, and partnerships. Reviews expenditures, invoices,…