Senior Associate - Digital Account

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Business Banking Digital Deposit Account Opening, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

You will oversee multiple critical initiatives across at-home and in-branch channels while closely working with designated scrum team and articulated detailed requirements as stories.

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development by working with Engineering, Design & other stakeholders
• Manage Sprint Backlog, Trade‑offs, Agile ceremonies & ensures n+2 sprint readiness
• Partner with technology teams, architecture, design and Product teams refine requirements.

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Translate business needs into epics, features, and user stories with clear acceptance criteria; maintain a transparent, prioritized backlog and delivery plan
• Working knowledge of modern data platforms, UI catalog, and data quality tooling
• Ability to transform business requirements at an epic level to strong technical requirements at a story level
• Strong stakeholder engagement and communication skills; ability to translate technical capabilities into clear business outcomes and articulate trade‑offs.
• Skilled in Excel, PowerPoint, Visio, Tableau, Splunk, and Jira
• Perform discovery tasks to support overall product organization
• Hands‑on experience with Jira and agile product development/software delivery lifecycle practices

• Domain expertise in Business Banking
• Emerging knowledge of product release and deployment processes
• Knowledge of Business Banking account opening and shopping flows and underlying services