Segment Strategy Support Manager

Job Description

If you are a problem solver, strategic thinker, possess analytical skills and have a passion for small businesses then a role as a Large Segment Strategy Support Manager is for you.

As the Large Segment Strategy Support Manager – Vice President in Business Banking you will own and drive the Large Segment strategy across new Large, Large, and Enterprise sub-segments.

You will translate segment priorities into a roadmap and an executable portfolio of initiatives that improveacquisition, primacy, deepening, and retention—while increasing thevalue of the bankerand improving overall segment economics.

In this VP role, you will operate as a strategic leader – identifying opportunities and friction points, shaping solutions, building business cases, defining outcomes and ensuring delivery against OKRs / KPIs through strong governance and executive communication. This role partners closely with

Data & Analytics, Design, Finance, Marketing, SMB CFX, Product, and Consumer & Community Banking Strategy to ensure priorities are aligned, measurable, and delivered with strong governance and executive-ready communication. You will also manage a team of Associates responsible for sub-segment strategy and related product/service strategy support.

• Own L1 Large Segment strategy across sub-segments (New Large, Large, Enterprise), ensuring clear priorities, strategic direction, and alignment to business objectives and OKRs.
• Translate strategy into a sub-segment roadmap driving prioritization, sequencing, dependency management, milestones, and clear strategy to execution handoffs.
• Lead cross-functional execution from strategy to delivery, to deliver measurable gains in acquisition, primacy, retention, and product deepening; align partners and hold a strong operating cadence from plan to launch to optimization.
• Identify issues and high-impact opportunities using structured problem-solving, design solutions across priority themes and quantify impact and feasibility.
• Develop business cases and initiative briefs that define the “why,” “what,” and “how” including value hypotheses, investment trade-offs, risk considerations, and expected financial/customer outcomes.
• Monitor results and diagnose friction points, adjusting approach via test-and-learn initiatives; translate client and banker needs into clear product requirements and prioritization to improve product performance.
• Drive executive-ready governance and communication, including executive updates with performance insights, progress vs. plan, risks, decisions required, and recommended next actions; ensure outcome definitions per initiative are clear and tracked.

• Bachelor’s degree or equivalent relevant work experience.
• 7+ yearsof experience in strategy, business banking, commercial banking, consulting, product strategy, and/or program leadership (or equivalent).
• Demonstrated ability tolead complex cross-functional initiatives from concept through launch and optimization, influencing without direct authority.
• Strong strategic thinking, prioritization, and roadmapskills—able to translate broad strategic priorities into actionable roadmaps, initiatives, milestones and operating cadence.
• Proven capability indata-driven problem solving, including comfort interpreting performance metrics, identifying root causes, and driving decisions from insights.
• Experience building business cases and impact sizing(financial, customer, operational), including trade-offs across feasibility, risk and time-to-value.
• Excellent people leadership and communication skills, including managing junior talent and producing executive-ready narratives, updates, and recommendations.

• Experience supporting a banker-led sales organization, including initiatives tied to frontline productivity and profitability
• Experience with Large/Enterprise client segments and/or sub-segment strategies
• Familiarity with experimentation / test-and-learn methods and leveraging AI enabled tools to accelerate planning and execution.