Sr. Consultant, Business Continuity & Operational Resilience

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Responsible for supporting the Senior Director, Physical Safety & Operational Resilience by developing, implementing, and maintaining a comprehensive business continuity and supporting the operational resilience program that ensures the organization’s ability to prepare for, respond to, recover from, and adapt to disruptions. This position works collaboratively across all departments to identify critical functions, assess risks, develop continuity strategies, and strengthen organizational resilience while supporting regulatory compliance and continuity of patient care.

The role serves as a subject matter expert for business continuity planning, business impact analysis, continuity of operations (COOP), operational resilience, and recovery planning. The manager coordinates efforts with emergency management, information technology, supply chain, facilities, security, clinical operations, and executive leadership to ensure mission-essential functions remain operational during adverse events. Works closely with the system emergency management team to ensure seamless transition from emergency response to continuity of care and resilience.

Support the enterprise-wide Business Continuity Program.

Oversee and collaborate with the emergency management department to maintain business continuity policies, standards, procedures, and governance structures.

Support program objectives, performance metrics, and maturity goals.

Support and at times facilitate business continuity steering committees and cross-functional work groups.

Maintain organizational continuity planning documentation and records.

Design and support facilitating Business Impact Analyses (BIA) across all departments.

Work with care site teams to support identifying mission-essential functions, critical processes, dependencies, and recovery requirements.

Perform risk assessments and support enterprise hazard vulnerability analyses.

Identify operational, technological, supplier, workforce, and facility-related risks.

Recommend mitigation strategies to reduce operational disruptions.

Develop and maintain Continuity of Operations Plans (COOPs).

Guide departments in creating and updating continuity, recovery, and contingency plans.

Assist leaders and critical departments in establishing Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) with stakeholders.

Support succession planning (emergency specific), delegations of authority, and emergency decision-making frameworks.

Ensure continuity plans align with strategic objectives of the Senior Director, Physical Safety & Operational Resilience.

Support development of operational resilience capabilities that enable critical services to withstand disruptions.

Identify vulnerabilities in people, process, technology, facilities, and supply chains.

Collaborate with leaders to improve organizational preparedness and adaptability.

Support resilience initiatives focused on cyber incidents, utility failures, workforce shortages, severe weather, and other high-impact disruptions.

Ensure compliance with applicable regulatory and accreditation requirements.

Maintain readiness for surveys, audits, and inspections related to emergency…