Senior Business Analyst; Multi

Job Title:

Senior Business Analyst (Multi-Year Contract)

Location: Columbus, OH
Work Model: Hybrid — Tuesday through Thursday onsite, Monday and Friday remote
Rate: $60–$67/hour
Contract Duration: September 28, 2026 – September 27, 2027
Possibility of Extension: Yes, strong possibility of extension
Employment Type: W-2 Only
Work Authorization: U.S. Citizens Only | Green Card holders also eligible; no visa sponsorship available
Work Schedule: 8:00 AM – 5:00 PM, with 1-hour lunch

We are seeking an experienced Senior Business Analyst to support NiSource's multi-year Customer Transformation Program
, a large-scale initiative focused on modernizing customer experience, customer operations, business processes, and technology capabilities.

This role will work across business, technology, and vendor teams to define requirements, support future-state process design, validate solutions, and help deliver customer-facing and back-office capabilities spanning Salesforce, SAP S/4

HANA, payments, FICA/accounting processes, customer data, and digital customer experiences
.

A significant focus of this position will be supporting data cleansing and conversion activities, address validation, payment-related processes, and integration across customer platforms
. The Senior Business Analyst will help ensure business requirements are accurately translated into scalable solutions and that customer, payment, accounting, and related data are properly validated throughout design, testing, conversion, and implementation.

The ideal candidate combines strong business analysis fundamentals with hands‑on experience in Salesforce, SAP S/4

HANA, payments, and SAP FICA
. This person should be comfortable working in a complex transformation environment, facilitating discussions across business and technical teams, identifying data and process issues, supporting UAT, and driving issues through resolution with minimal direction.

• Lead requirements gathering, analysis, documentation, validation, and traceability across assigned Customer Transformation work streams.

• Partner with business leaders, SMEs, IT teams, service integration partners, and vendors to define business and functional requirements.

• Translate business needs into clear requirements, process flows, business rules, user stories, acceptance criteria, and testable outcomes.

• Facilitate workshops and working sessions to clarify requirements, resolve open questions, and align stakeholders.

• Manage requirements throughout the delivery lifecycle and assess impacts associated with requirement or scope changes.

• Ensure requirements reflect business objectives, customer needs, system constraints, data requirements, and operational impacts.

• Support customer data cleansing and conversion activities associated with Customer Transformation.

• Analyze customer data for completeness, consistency, quality, and readiness for conversion or downstream processing.

• Identify data quality issues and coordinate with business and technical teams to determine root causes and corrective actions.

• Support address validation activities and help ensure customer address information is accurate and appropriately standardized.

• Assist with development and validation of data mapping, transformation rules, conversion requirements, reconciliation processes, and exception handling.

• Partner with data, application, and business teams to validate converted data and confirm expected business outcomes.

• Track data defects, conversion issues, decisions, and remediation activities through closure.

• Support business analysis activities involving SAP S/4
  
  HANA and related customer…