Customer Development Manager

Overview

The Customer Development Manager – Krogeris responsible for supporting profitable growth across the Kroger business through divisional sales, broker management, business analytics, and digital execution. This role partners closely with the Kroger customer team, broker partners, and cross-functional teams toidentifygrowth opportunities, strengthen customer relationships, and turn business insights into action.

• Identify sales and distribution opportunities across Kroger divisions using customer, category, and market insights. Develop recommendations and selling materials to support customer conversations and business growth.
• Set priorities and provide direction to broker partners supporting
  
  Krogerretail and divisional teams. Monitor performance,identify execution gaps, and improve accountability through scorecards and reporting.
• Analyze sales and customer performance, develop KPI reporting,identify trends and opportunities, and translate data into clear recommendations for the business.
• Build relationships with Kroger divisional stakeholders and work alongside Customer Account Managers to advance key initiatives and support customer needs.
• Monitor Krogerdigital assortment, product content, availability, and competitive activity toidentifyopportunities to improve online performance.
• Partner with the Kroger team on annual planning, promotions, forecasting, trade investment, and other initiatives that support profitable growth.
• Manage TPM (Trade Promotion Management) systems and processes for the Kroger business, including tracking and analyzing monthly trade spend against budget, ensuring accurate reporting and budget alignment.
• Collaborate with Sales, Category Management, eCommerce, Marketing, Finance, Supply Chain, and other teams to align priorities and execute customer initiatives.

• Bachelor’s degree in Business, Marketing, Sales, or related field preferred.
• 3+years experience in CPG, sales, customer development, category management, retail, ora related area.
• Strong analytical skills with the ability to turn data into actionable business recommendations.
• Strong communication, presentation, relationship-building, and influencing skills.
• Ability to manage multiple priorities and work effectively across teams.
• Kroger, grocery, customer data, eCommerce, or broker management experience is a plus.
• Ability to travel as needed.

• Customer Focus

• Communicates Effectively

• Plans & Aligns

• Decision Quality

• Ensures Accountability

Works in a normal office environment where the employee is regularly required tospeak, see, hear, sit, stand, talk, type,walkand bend while moving about the facility.

The noise level in the office is quiet. Occasional travel to plants or meetings is required.