Director, Operations

Company Overview

Congruex was formed in 2016 to meet the historic demand for digital connectivity. Founded by industry veterans, the company designs, builds, and delivers digital infrastructure nationwide through engineering, construction, and specialty solutions. Congruex aims to be the leading provider of digital infrastructure solutions in the U.S., driven by its core value of GRIT.

• Medical, Dental & Vision benefits on day 1
• 401(k) program with company match and immediate vesting on day 1
• Flexible PTO for all exempt roles & competitive PTO accrual for all non‑exempt roles
• 10 company paid holidays
• Company Paid Maternity & Parental Leave Options
• Company Paid Basic Life Insurance (employee paid voluntary options)
• Free wellness benefits like counseling, financial planning, caregiver support, and more!
• Marketplace discounts and 24/7 access to online learning & development

The Director, Operations, is responsible for leading and managing the Ohio Construction Services organization, including Project Management and Construction Operations. Ensuring all projects are executed efficiently, safely, and within budget. This role partners with the General Manager, project management and construction teams to establish strategic initiatives, optimize operational processes, and drive organizational excellence. The Director of Operations plays a key role in ensuring customer satisfaction, financial performance, operational excellence, Quality, Safety and Regulatory Compliance while fostering a culture of accountability, innovation, and high-quality service delivery.

• Lead Telecom Infrastructure Construction & Operations, ensuring timely and cost-effective project execution.
• Drive the division to achieve business objectives related to profitability, and operational performance.
• Establish and monitor KPIs to measure effectiveness, ensuring compliance with internal and external operational standards.
• Develop, implement, and oversee policies and processes that optimize productivity and performance.
• Collaborate with project managers and cross-functional teams to streamline workflows and mitigate risks.
• Prepare and analyze financial reports, forecasts, and budgets to support decision‑making.
• Ensure all construction activities comply with industry regulations, safety standards, and company policies.
• Lead, mentor, and develop a high‑performing construction management team: communicating job expectations, planning, monitoring, and measuring job results; coaching, counseling and disciplining employees.
• Conduct regular performance evaluations and training programs to enhance team capabilities.
• Serve as the primary escalation point for problem resolution within the construction division.
• Maintain strong relationships with clients, vendors, and stakeholders to drive project success.
• Oversee vendor selection and resource allocations.
• Stay updated on emerging industry trends, technology advancements, and regulatory changes.
• Conduct site visits to assess project progress, safety compliance, and quality assurance.
• Manage crisis situations, including construction delays, permitting challenges, and unforeseen technical issues.
• Represent the company at industry conferences, stakeholder meetings, and strategic planning sessions.
• Adheres to all company policies, procedures, standards and safety rules.
• Perform other related duties as assigned.

• Proven track record of managing large‑scale telecom infrastructure projects and operational teams.
• Strong knowledge of telecommunications network deployments, permitting, and construction methodologies.
• Exceptional leadership and team‑building skills with the ability to drive performance.
• Proficiency in construction management software, project tracking tools, and financial analysis.
• Excellent problem‑solving abilities and decision‑making skills.
• Strong communication and negotiation skills with internal and external stakeholders.
• Understanding of OSHA, FCC, and other telecom construction regulatory standards.
• Ability to manage multiple projects simultaneously in a fast‑paced environment.
• Willingness to travel as needed to oversee project sites and meet…