Director of Operations

About the Company

Steristat Cleaning Solutions is a Columbus-based commercial cleaning company providing construction cleaning and facility services to mid-size and large general contractors across the Columbus market.

The company has entered a deliberate growth phase, with a focus on deepening existing GC relationships, expanding our bid pipeline, and building a management team capable of running the business at scale.

We are hiring an Operations Director to own the day-to-day operational and client relationship functions of our construction cleaning division. This is a newly created role designed to close a critical gap: we need someone who is the consistent, proactive face to our general contractor clients, while also running the operational machine behind the work — scheduling, estimating, and crew coordination.

The right candidate moves naturally between Operations and Relationship Management— building trust with GC project managers one hour, then turning around a bid the next. Bilingual English/Spanish fluency is preferred.

• Own the master schedule for all active construction projects
• Coordinate crew assignments with site supervisors and field staff
• Communicate schedule changes to GC contacts proactively — before they call you
• Ensure crews have the supplies, equipment, and site access they need
• Monitor job progress and flag scope changes or change order needs

• Serve as the primary day-to-day point of contact for all general contractor accounts
• Maintain proactive, regular communication with GC project managers and site superintendents
• Build a pipeline of upcoming projects — get in front of bid opportunities before RFPs are issued
• Attend pre-bid and scope review meetings with GC contacts
• Coordinate with our fractional construction sales person on new account targets and existing account growth
• Log all client interactions and pipeline status in CRM tool

• Own the estimating process for all construction cleaning bids
• Use AI-assisted tools for preliminary scope analysis — we have already built this workflow
• Apply labor rates, materials, and margin targets to produce competitive, profitable bids
• Target 48-hour turnaround on estimates — we currently run approximately 2-5 bids per week
• Track win/loss rates and adjust pricing strategy based on patterns
• Coordinate with the CEO on final approval for large or non-standard bids

• Weekly pipeline and operations update to CEO
• Maintain live bid pipeline — all active estimates, stage, and expected close

• 5+ years of experience in commercial construction — GC side, subcontractor, or construction services
• Proven experience managing relationships with general contractor project managers or site supers
• Comfortable being the face of a company — confident in meetings, on job sites, and on the phone
• Organized and disciplined — you track things, you follow up, nothing falls through the cracks
• Commercially minded — you think about pipeline, opportunity, and growth, not just task completion
• Proactive communicator — you call before there is a problem, not after

• Bilingual English/Spanish
• Estimating experience — reading drawings, scoping work, pricing bids
• Familiarity with the Columbus GC market and key players
• Experience at a specialty subcontractor or facility services company
• Comfortable with technology — CRM tools, scheduling software, AI-assisted workflows

• You prefer to stay behind the scenes — this role requires you to be visible and relationship-forward
• You are looking for a pure sales role with no operational responsibility

• Base salary: $70,000-$85,000
• Performance bonus tied to revenue/gross profit growth — meaningful upside for the right person
• Full-time, on-site in Columbus, OH
• Direct access to ownership — decisions get made quickly here
• Ground-floor opportunity in a growing company with a clear path to broader responsibility

Steristat Cleaning Solutions is in a growth phase with a clear vision: build a best-in-class commercial cleaning operation in Columbus. We are building the management team to match that vision, and the Operations Director is one of the most important hires we are making.

You will have real ownership of a critical function, direct access to the CEO, and the opportunity to shape how we operate and grow. If you want to build something rather than maintain something, this is the role.