Exhibitor Services Specialist

Overview

LEGENDS & ASM GLOBAL — Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world’s most iconic brands and venues.

LEGENDS & ASM GLOBAL — Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners.

Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

Legends/ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an Exhibitor Services Specialist at the Greater Columbus Convention Center. The Exhibitor Services Specialist is responsible for coordinating delivery of client utility services to facility users during events in the facilities. Performs accounts receivable work.

• Receive, sort, and route incoming utility requests including Electric, Internet, Phone, Plumbing, Rigging and Cleaning.
• Receive and respond to customer inquiries and issues.
• Collect fees and payment of services. Issue receipts for deposit. Assure accuracy of all computations, reports & postings concerning charges, discounts, materials and labor.
• Coordinate advance orders and on-site changes from customers to Engineering. Assuring that service set-ups by tradesmen are in accordance with customer order requirements.
• Staff Exhibitors Services Desk during events.
• Resolve normal field problems.
• Collect past due or unpaid fees from on-site customers.
• Finalize customer utility requirements as assigned and prepare event summary reports.
• Assist in analyzing collected data and prepare recommendations for charge rates, policies, procedures, services and communication materials for Exhibitor Services.

• Operate in the Guest Services zones, meeting and greeting guests, offering answers to their queries.
• Operate in the Service Centers, guiding visitors to their desired destination within and outside of the facility. Completing a range of tasks including retail transactions, scooter rentals, copying and printing services.
• Assist with coverage for the Administrative Front Desk as needed.
• All other duties and responsibilities as assigned.
• Must have the ability to interact with guests in a friendly, courteous and polite manner. This will include initiating contact with guests within 10 feet – e.g. smiling, saying “Good Day” or offering assistance when needed.
• Must feel comfortable when around large groups or speaking to a guest, as needed.
• Understands the importance of providing customer service and in understanding of “The Magic is in the Details.”

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

One to three years customer service experience preferred. Familiar with basic accounting and Excel.

Excellent general office skills. Computer literate at an intermediate level. Ability to understand and follow through with oral and written instructions. Ability to undertake and complete multiple tasks. Must possess demonstrated problem-solving and communication skills and have excellent organizational, planning and interpersonal skills. This position requires the ability…