Call Center Representative

Customer Service Call Center Representative – 6-Month Contract

Location: Columbus, OH

Pay: $19 per hour

Employment Type: Contract (6 months)

A leading financial institution is seeking motivated and customer-focused individuals to join our Call Center team as Customer Service Representatives. In this role, you will serve as the first point of contact for customers, providing support, resolving inquiries, and ensuring a positive customer experience in a fast-paced environment.

This is a great opportunity for candidates with strong communication skills who are looking to gain experience in a professional call center setting.

• High school diploma or equivalent (required)
• Previous call center or finance experience (required)
• Strong verbal and written communication skills
• Comfortable using computers and learning new systems
• Ability to work in a fast-paced environment
• Problem-solving mindset and patience when handling customer concerns
• Reliable attendance and professionalism

• Handle inbound customer calls in a professional and courteous manner
• Assist customers with questions, concerns, and service requests
• Accurately document customer interactions in the system
• Troubleshoot issues and provide appropriate solutions
• Follow company policies and procedures while maintaining high service standards
• Meet performance metrics related to call quality, accuracy, and efficiency