Customer Relations Specialist

Join to apply for the Customer Relations Specialist role at Orkin
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Are you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin, we’ll turn your people skills and attention to detail into a rewarding, long‑term career with opportunities for growth and the backing of the most recognized name in pest control.

As an Orkin Customer Service Specialist, you’ll be the friendly, knowledgeable voice our customers count on every day. You’ll handle service requests, schedule appointments, resolve concerns, and support our field team in delivering the exceptional service Orkin is known for. Your ability to listen, multitask, and find solutions will help ensure every customer feels valued and protected.

With award‑winning training, career advancement opportunities, and the satisfaction of knowing your work helps protect homes, businesses, and families.

• Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
• Navigate Windows‑ and web‑based systems to track routes and optimize current and future schedules.
• Apply expertise developed in training to schedule appointments for technicians and recommend alternative routes when appropriate.
• Use sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs.
• Monitor, update, and maintain the customer database with accurate information (call details, disposition, payments, etc.).
• Reschedule unserved accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguard customers’ privacy and other proprietary information.

• Competitive Earnings Starting at $18–$20 per hour (based on experience), plus commissions.
• Performance Bonuses.
• Industry‑leading training program.
• Medical, Dental, Vision & Life Insurance.
• 401(k) with company match.
• Paid vacation, sick leave, and holidays.
• Employee Stock Purchase Plan.
• Career growth opportunities.

• Love helping people and creating positive customer experiences.
• Strong communicator who enjoys solving problems.
• Previous customer service or administrative experience (preferred).
• Organized, detail‑oriented, and calm under pressure.
• Confident using computers, scheduling systems, and multitasking.
• Team‑oriented and pride in providing exceptional support.

• Comfortable sitting at a desk and working with computer, keyboard, telephone, and other office equipment for extended periods.
• Regularly lift and/or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.

Not Applicable

Temporary

Customer Service

Consumer Services