IT Service Delivery Specialist

Job Description

The primary function of the Service Delivery Specialist is to provide support to end users on all company supported applications and hardware. Support is provided via phone, chat service, and the self-service portal.

• Gather, record, and perform initial troubleshooting on customer technical issues via phone support.
• Handle tickets coming in through the self-service portal and answer incoming chat requests.
• Manage personal ticket load and ensure timely resolution.
• Stay current with all products and services by attending trainings, meetings, and reading all provided documentation.

Other duties assigned by management.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 2-3 years of experience in a customer support role.
• Experience in a help desk or call center environment is a plus.
• Proficiency with Microsoft Office Suite.
• Phone Support experience.
• Prior experience in a help desk or call center environment.
• Technical troubleshooting experience.
• Experience with a ticketing system.
• They use Service Now.