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Customer Service Representative - Manufacturing
Job in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-02-28
Listing for:
Mid-State "Fluid Transfer Products"
Full Time
position Listed on 2026-02-28
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Account Manager
Job Description & How to Apply Below
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company car
- Competitive salary
- Dental insurance
- Health insurance
- Help or transport service
- Parental leave
- Tuition assistance
- Vision insurance
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Paid time off
- Stock options plan
- Training & development
We’re looking for a motivated and experienced Customer Service Representative to join our team in Gahanna, OH
. In this key role, you’ll support our industrial and OEM clients by providing exceptional service, accurate order processing, and proactive communication from quote to delivery. This is a great opportunity to grow with a stable, $30M+ revenue company that values your industry knowledge, problem-solving skills, and attention to detail.
- Respond to customer inquiries via phone, email, and online portals
- Accurately enter orders, generate quotes, and handle returns or changes
- Communicate lead times, product availability, and shipping updates
- Liaise with sales, production, and shipping teams to meet customer needs
- Follow up on open orders, quotes, and backorders to ensure timely delivery
- Build long-term customer relationships by solving problems quickly and professionally
- 2+ years of customer service experience in a manufacturing, distribution, or industrial setting
- Strong communication skills and a professional, friendly demeanor
- High accuracy and attention to detail under time pressure
- Experience with ERP/order entry systems (Epicor, SAP, or similar preferred)
- Solid computer skills (Microsoft Office, order portals, CRM tools)
- Self-motivated, reliable, and team-oriented
- $21.50/hr + annual bonus opportunity
- Monday–Friday, 8:00 AM – 5:00 PM – no nights or weekends
- Full benefits package including medical, dental, vision, 401(k), and paid time off
- Job security and long-term opportunity in an essential industry
- Supportive, tight-knit team with a track record of success
- Training and advancement potential for those who want to grow
- Experience in hydraulics, hose & tube manufacturing, or B2B industrial supply
- Familiarity with technical parts and product specs
- Knowledge of fluid power, fittings, or custom assemblies
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