Customer Service Representative First Shift

About the Role:

Join Planet Fitness - Duo Fit, LLC as a Customer Service Representative on the First Shift! Be the friendly face that welcomes our members and ensures they have a fantastic experience at our gym in Columbus, OH.

• Provide exceptional customer service to all gym members and guests.
• Assist with membership inquiries and account management.
• Conduct facility tours and promote gym services and programs.
• Handle member check-ins and ensure a smooth entry process.
• Resolve member concerns and complaints promptly and professionally.
• Maintain cleanliness and organization of the front desk area.
• Support promotional activities and member engagement initiatives.
• Collaborate with team members to create a positive gym environment.

• High school diploma or equivalent; college experience preferred.
• Previous customer service experience, preferably in a fitness or retail setting.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.
• Proficient in basic computer skills and point-of-sale systems.
• Positive attitude and a passion for fitness and health.
• Ability to multitask and thrive in a fast-paced environment.
• Team player with a commitment to providing outstanding service.

At Planet Fitness - Duo Fit, LLC, we have been promoting a judgment‑free fitness environment since our inception. Our members love us for our welcoming atmosphere and affordable membership options, while our employees appreciate the supportive team culture and growth opportunities.