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Customer Service Rep Customer Success Mgr./ CSM

Senior Customer Support & Escalations Specialist

Job in Columbus, Franklin County, Ohio, 43224, USA
Listing for: Upstart
Full Time position
Listed on 2026-03-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading fintech company is hiring a Senior Customer Contact Specialist in Columbus, OH. This role involves managing customer inquiries across various channels and ensuring compliance during interactions. Candidates should have 1-2 years in customer service with strong communication skills. The position offers flexibility, with options to work remotely or in the office, and assumes responsibilities for escalating complex inquiries.

Competitive hourly pay is provided, along with a comprehensive benefits package.
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Position Requirements
10+ Years work experience
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