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Technical Support Customer Service Rep Customer Success Mgr./ CSM

Customer Experience Program Lead

Job in Columbus, Franklin County, Ohio, 43224, USA
Listing for: Cota
Full Time position
Listed on 2026-03-03
Job specializations:
  • Customer Service/HelpDesk
    Technical Support, Customer Service Rep, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 88129.6 - 103688 USD Yearly USD 88129.60 103688.00 YEAR
Job Description & How to Apply Below
A public transportation authority in Columbus is seeking a Program Manager for Customer Experience tasked with implementing strategies to enhance customer satisfaction and service quality. This role requires a bachelor's degree and at least 7 years of experience in customer experience or related fields. The successful candidate will lead cross-functional teams and analyze customer data to continually improve service. This position offers competitive salary and comprehensive benefits including health insurance and tuition reimbursement.
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