More jobs:
Customer Services - Customer Service Representative; CSR
Job in
Columbus, Franklin County, Ohio, 43201, USA
Listed on 2026-05-11
Listing for:
Della Infotech, Inc.
Full Time
position Listed on 2026-05-11
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Job Summary:
Interacts with a company's customers to provide them with information to address inquiries regarding products and services
Primary Responsibilities:
• Deal with and help resolve any customer complaints.
• Responsible to handle all complaints in accordance with the company's guidelines and policies.
• Representatives may attempt to solve the problems or at least propose some solutions.
• Responsible to send customers their replacement products or reverse erroneous fees.
• Responsible to function like gatekeepers, getting information on the problem and passing it along to someone else to solve.
• Responsible to validate that the complaints made are valid and must do whatever they can--within the bounds of their authority--to make sure the customer is satisfied when he hangs up the phone., Project Code :
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