Service Executive; NJUS

Join the Net Jets Team

Net Jets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why Net Jets is the ultimate career destination, offering exceptional benefits and growth opportunities.

At Net Jets, we are dedicated to enhancing the lives of each Owner – our clients – one exceptional travel experience at a time. The Service Executive is a self‑driven team member who adds value to the client experience by developing and maintaining relationships with existing high net worth clients, proactively monitoring the overall service health of a specific set of accounts and driving proactive service solutions.

This role is responsible for delivering incremental improvement for the overall travel experience by conducting service‑related business reviews, fielding escalated situations successfully and managing high‑impact service follow‑up. Through the use of industry‑leading resources and working cross‑functionally with our world‑class Operations and Sales teams, Service Executives are instrumental in delivering the exceptional service experience for our clients.

• Develop client relationships and partner with Owner Services team to deliver improved travel experiences for clients. While Account Managers handle day‑to‑day travel needs, the Service Executive will manage high‑priority flights with Operations partners to proactively mitigate potential issues.
• Utilize industry‑leading tools and operational influence to track and improve overall travel experience to ensure experience KPI’s are met. Areas of focus include likelihood to recommend, on‑time performance, client satisfaction and account profile accuracy. If below thresholds for KPI’s, Service Executives collaborate with Operations partners to correct the issues.
• Facilitate Owner Services team’s ability to know our clients by maintaining accurate client information and establishing information‑sharing cadence with Account Managers. Enable each department to effectively communicate and service flights in line with client preferences and expectations.
• Connect flight patterns and known details to Marketing events and partnerships to proactively provide opportunities for clients. Oversee special event coordination for clients via experience management and on‑site support.
• Collaborate with cross‑functional teams and act as the service champion in internal and external conversations to drive positive outcomes for both Net Jets and the client.
• Establish an internal network to support company results while remaining current in ongoing training and development, business updates, industry news, and technology enhancements.

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Bachelor's in Aviation or Hospitality

4-6 years of experience

Service‑Oriented
Curiosity
Collaboration
Adaptability
Strives For Positive Results

• Builds Rapport – Uses comprehensive knowledge and skills to act independently while guiding and training others to quickly and effectively establish trust with clients and internal partners. Shows interest in client needs, shows empathy with client’s circumstances, respects the client’s time, incorporates client’s point of view, provides relevant context, confirms understanding, reinforces professional capability.
• In‑Depth Questioning – Uses comprehensive knowledge and skills to act independently while guiding and training others to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self‑dis­cover and articulate the value of a solution. Seeks to understand the client’s situation, explores client problems and solutions, differentiates between complaining and a desire for action.
• Questions Strategically – Works without…