Part-time Golf Course Generalist

Purpose

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To provide exceptional customer service and support to the general public, co-workers, vendors, and individuals/groups who use Blacklick Woods Golf Course and Metro Parks' reservable facilities before, during, and after their event. To be attentive to the public's needs and a proactive customer service approach.

Example of Duties

Provides exceptional customer services to members of the public through the application of knowledge of Metro Parks and its services. Assists visitors by greeting, welcoming, providing information, being attentive to their needs, and directing them appropriately.

Operates cash register in Pro Shop to sell merchandise and services (e.g., greens fees, cart rentals, golf merchandise, etc.).

Provides information and assistance to golfers; answers telephones/emails and customer's questions; takes reservations and schedules tee times.

Assists in stocking, displaying and maintaining inventory of merchandise; performs routine cleaning and maintenance of Pro Shop.

May open and close Pro Shop or facilities as necessary.

Prepares and maintains records and documents related to Pro Shop operation (e.g., counts, daily receipts, completes daily recap sheet).

Assists Starter/Rangers as necessary; enforces rules and regulations; makes adjustments to starting times as necessary.

Operates two-way radio and various office equipment including computers, copiers, scanners, etc.

Responds to customer inquiries; tactfully solves problems and resolves customer complaints.

Sets up/tears down facility ie. moving tables, chairs, podium, etc., including outside areas.

Performs a variety of custodial duties, including emptying trash cans/replacing liners, sweeping, vacuuming, mopping, window washing, cleaning tables & chairs, deep cleaning restrooms, thoroughly cleaning kitchens, performing consistent upkeep etc.

Performs light maintenance duties as required during the course of a scheduled event. Informs room users of rules and, when necessary, enforces rules and regulations.

Performs special projects and related duties as required or assigned.

Qualifications

Education/Experience

Completion of secondary education (high school or GED) and experience working with the public, or an equivalent combination of education and experience. Proficient in the use of a personal computers. Ability to learn new computer software and troubleshoot problems. Knowledge of Blacklick Woods Golf Course and its facilities and programs is desirable.

Team-Oriented

Works on a team with customer service staff. Outstanding customer service, communications and interpersonal skills.

Attendance

Being on time and present at work is an essential function of the position.

Language Skills

Ability to effectively communicate verbally and in writing, professionally and courteously with visitors and members of the public, vendors, facility users, co-workers, supervisors, and staff. Communication occurs daily.

Technology Skills

Demonstrated experience using computers, web-based programs, Microsoft Office products, email, internet, and basic office equipment. Ability to learn computer programs.

Mathematical Skills

Ability to calculate fractions, decimals, percentages; ability to recognize errors and make corrections. Ability to add, subtract, multiply and divide.

Reasoning Ability

Ability to carry out instructions, define problems, collect data, establish facts, draw valid conclusions and develop appropriate recommendations to resolve identified problems; ability to recognize errors and make corrections; ability to gather, collate and classify information about data, people, and things. Ability to understand broad organizational objectives. Ability to read and understand manuals. Ability to troubleshoot when unexpected issues arise.

Physical Demands

While performing the duties of this job, employee is regularly required to walk, talk and hear, operate basic cleaning and maintenance tools/equipment, work with hands, lift (filled trash bags up to 50 lbs), and reach. The employee is frequently required to stand; use hands to finger, handle,…