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Customer Service Project Manager. Columbus LilyLifestyle

Job in Columbus, Franklin County, Ohio, 43224, USA
Listing for: United Cerebral Palsy of Georgia
Full Time position
Listed on 2026-06-02
Job specializations:
  • Customer Service/HelpDesk
    Office Administrator/ Coordinator, Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 55000 - 70000 USD Yearly USD 55000.00 70000.00 YEAR
Job Description & How to Apply Below
Position: Customer Service Project Manager. Job in Columbus Lily Lifestyle Jobs

Customer Service & Project Coordinator

Energy Services

$55,000k-$70,000k per year

Monday-Friday, 8:00am-5:00pm

Dublin, Ohio (onsite)

Permanent Opportunity

The Customer Service & Project Coordinator is responsible for managing customer orders and projects from order entry through final delivery and close-out. This role serves as the primary internal point of contact for customers, outside sales representatives, and manufacturing partners, ensuring accurate execution, clear communication, and a high level of customer satisfaction.

Why You'll Love This Job:
  • Health insurance; dental and vision insurance not currently offered
  • Simple IRA with company match
  • PTO
  • Dynamic, team-oriented workplace
  • Opportunity for professional growth
What You'll Do:
  • Customer Service & Communication: Serve as the primary point of contact for customers regarding orders and project status; communicate with customers, manufacturers, and outside sales representatives; respond promptly to inquiries; resolve order or delivery issues
  • Project & Order Management: Manage projects from order receipt through shipment, delivery, and close-out; track orders, lead times, backorders, and delivery schedules; identify and communicate potential delays; maintain organized project documentation
  • Order Processing & Accuracy: Enter orders accurately into ERP and CRM systems; verify pricing, quantities, specifications, and delivery requirements; process order changes and returns; ensure compliance with manufacturer policies
    Internal Coordination: Support outside sales representatives with tracking and follow-up; coordinate internally to ensure timely execution; maintain accurate records and reporting
What We're Looking For:
  • Required:

    3+ years of experience in customer service, project coordination, order management, or sales support; strong organizational skills; attention to detail; excellent communication skills; experience with ERP and/or CRM systems; ability to manage multiple priorities
  • Preferred:
    Experience with a manufacturer rep agency, distributor, or manufacturing organization; experience supporting outside sales teams; industry experience in industrial, electrical, HVAC, or construction environments
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