Customer Service Representative

Who We Are

Foxen advances financial wellness through multi‑family real estate. Founded in 2018 and headquartered in Columbus, Ohio, we provide a platform of compliance solutions for multifamily property owners, operators and residents. We’ve built a profitable, growing business in a challenging market. Customers stay and expand with us, and our product portfolio continues to deepen. That momentum requires high standards, a builder’s mindset, and ambition without ego.

Foxen isn’t for everyone, but for the people it’s for, it’s a supportive place to grow.

This role is posted externally as Customer Service Representative, but internally aligned to our Resident Support Specialist position. As a Resident Support Specialist, you’ll be the primary point of contact for residents, helping them with questions, comments, and complaints. You will join a growing team of entrepreneurial professionals focused on disrupting the multifamily risk compliance industry, and you will have the opportunity to help develop the company’s operational platform.

PLEASE NOTE:

This role operates on Pacific Time Zone hours (12:00 PM – 8:00 PM), regardless of location.

• Answering inquiries:
  Responding to customer questions via phone, email, live chat, or in‑person.
• Problem‑solving and complaint resolution:
  Listening to and understanding customer issues, then providing appropriate solutions, and following up to ensure the problem is resolved.
• Providing information:
  Having in-depth knowledge of the company’s products and services to accurately inform customers.
• Managing accounts:
  Reviewing and making changes to customer accounts as needed.
• Retrieve and distribute incoming mail in a timely manner.
• Contribute to operational efficiency by suggesting and developing new process improvements.

• Strong communication skills:
  The ability to convey information clearly and effectively, both verbally and in writing.
• Active listening:
  Paying close attention to what customers are saying to fully understand their needs and concerns.
• Empathy and patience:
  Staying calm and polite, especially when dealing with difficult or frustrated customers.
• Excellent organizational and time‑management skills with a proven ability to prioritize tasks and multitask effectively.
• A positive attitude and a proactive approach to learning new systems and adapting to change.