Warehouse Customer Service Representative

GEODIS - 4545 Fisher Road - Responsibilities:
Interacts with customers by phone, email, or in person and receives orders or changes in service.;
Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.;
Processes and inputs all customer orders and receipts.;
Coordinates special, last minute shipping requests with the transportation departments, expediting orders, as necessary.;
Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information.