Ticket Line Centralization Manager

## Ticket Line Centralization Manager Apply locations:
Columbus, OHtime type:
Full time posted on:
Posted Yesterday job requisition :
R-101472
*
* Job Description:

***
* Job Summary:

** The Ticket Line Centralization Manager provides oversight and management of the daily ticket-line function for the organization.
** Essential Duties/Responsibilities :
*** Leads and develops the ticket-line services team, providing support to all locations.
* Standardizes and oversees the ticket-line process across the organization.
* Ensures all service reports derived from Ticket-line are current and accurate.
* Confirms payments are collected for all service tickets.
* Resolves escalated issues raised by team and collaborates with other departments as needed.
* Provides leadership, training and coaching to ensure optimal performance of the ticket-line services team
* Promptly addresses performance issues
* Provides regular performance updates to senior management
* Ensures that all direct reports comply with required safety standards and ensures that team members are safety conscious at all times
* Ensures team promptly completes all required training
* Continually searches for ways to improve process and operations
* Follows all company policies and procedures, including but not limited to safety.
* Other duties as assigned.
*
* Minimum Requirements:

*** High School Diploma or GED.
* 4+ year’s billing, A/R or related accounting experience.
* Fast, accurate data entry or keyboarding skills
* Computer competency required, including a minimum of 3+ years experience Microsoft Excel, Word, and Outlook.
* Must be able to communicate in English effectively, both verbally and in writing.
* Ability to work overtime with little notice*;
* weekends hours may occasionally be required.
*
* Preferred Qualifications:

*** HVAC industry or construction experience.
* 3+ years accounting assistant experience
* Basic accounting knowledge
** Additional

Knowledge, Skills and Abilities:

*** Customer service mindset.
* Ability to work independently and as part of a team.
* Excellent written and verbal communication skills.
* Able to work in a fast-paced environment.
* Strong organizational skills, attention to detail and the ability to multi-task.
* Willingness to learn and be a part of a team.
* Positive attitude and a team player.
* Ability to build positive relationships with customers, both internal and external.
* Willingness and ability to work collaboratively with all levels of the organization.
* Safety mindset and acceptance of a safety culture.
*
* Working Conditions:

*** Open office environment.
* Fast-paced environment.
*
* Physical Requirements:

*** Must be able to lift/move up to 10 pounds frequently.
* Must be able to adhere to long periods of standing, walking or sitting.
* Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely.
* With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception.
* Ability to express or exchange ideas by means of the spoken word to impart oral information to others.
* Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad.

Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr