Collector, Customer Service​/HelpDesk

Job Description Summary

Credit & Collections Representative

Responsible for reducing delinquency for assigned accounts.

Contact customers regarding payment status.

Answer incoming customer calls.

Deal with customers and profit centers to resolve disputed invoices.

Collaborate with general contractors for specific jobs and arrange joint checks.

Forward Certificates of Insurance and Tax Certificates to the appropriate departments.

Update and amend customer maintenance information.

• Knowledge of construction lien laws
• Professional phone etiquette
• Commitment to excellent customer service
• Detail oriented
• Excellent written and verbal communication abilities
• Extensive knowledge of fair debt and collection management
• Strong knowledge of state commercial laws
• Knowledge of legal lending methods
• Some experience with computerized accounting methods

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors. Reasonable accommodations may be made to comply with applicable laws.

Base Pay Range: $18.99 - 26.11

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

You will become eligible for benefits on the first of the month following 30 days from your start date.

• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.

Sunbelt also provides a comprehensive benefits package to its full-time employees. To learn more about benefits and to join our Talent Network, visit

Sunbelt Rentals supports service members. Veterans are encouraged to apply.