Membership Manager- Club

Levy Sector

Salary: $60–$70,000

Pay Grade: 11

We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our everyday. An environment where you can be your authentic self.

• Builds meaningful, long-term relationships with members, learning preferences, history, and expectations to support personalized, anticipatory service.
• Oversees all membership platforms, ensuring accuracy of member records, seamless onboarding, data maintenance, preference profiles, and utilization of technology to enhance communication and engagement.
• Manages membership communication, including newsletters, updates, event announcements, reservation confirmations, and personalized outreach.
• Serves as the primary contact for all member inquiries, service requests, and experience enhancements, providing timely and professional follow-through.
• Manages monthly invoicing and payment processing, ensuring accuracy, timely delivery, and clear communication regarding billing or adjustments.
• Oversees reservations for restaurant service, lounge experiences, and special events, including VIP planning and high-demand game day logistics.
• Coordinates member private events, working alongside culinary and service teams to deliver elevated, seamless experiences.
• Manages front of house staffing, including hiring, onboarding, scheduling, training, and performance coaching for hosts, concierges, and membership service ambassadors.
• Maintains accurate membership data within club systems, including preference logs, communication histories, billing status, and engagement trends.
• Identifies member patterns and trends to support retention, programming decisions, and service improvements.
• Communicates proactively with members regarding schedules, closures, special events, club policies, and new offerings.
• Acts as a change champion, supporting transitions to new platforms, procedures, or service standards.
• Builds strong relationships with the Premium ticket team to create a seamless transition.
• Other duties, as assigned.

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Levy maintains a drug-free workplace. Levy is an equal opportunity employer. At Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.